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  1. Dillon | | Reply

    how do i take my straight talk service from my old phone to my new phone with a new sim card.? I have a galaxy s5 and i got a galaxy s6 now but the sims cards are not the same and i cant figure out how to transfer my service

  2. Mary W Riddle | | Reply

    How do I order Straight Talk Sprint Network Access Code?

  3. BrendaW | | Reply

    Watched your video on APN settings for Tracfone BYOP (Verizon). I get the message that no update is needed. Phone works and data used to work, but now data does not. Tells me I have no connection. Phone is unlocked, I purchased directly from Motorola. Thanks.

    • Bob Thompson | | Reply

      First, check the status bar on your phone to see if you have a cellular connection. Are you seeing 4G LTE, LTE, or 3G in the status bar? If not, the problem is not the APN.

      If you are connecting to the network. Check your Tracfone Balance to make sure you have a data balance.

      Next try resetting your APN, Resetting the APN Settings to Default on Your Android Phone

      If that doesn’t help you may need to manually add the APN, if are able to set it on your phone.Let me know how it goes.

      • BrendaW | | Reply

        Thanks. I do have cellular connection. Phone and txt/mms work fine. Only the internet. I even added another gig having the same thought, but I now how 2 gb. Puzzling.

  4. Brian | | Reply

    Hello Bob,
    I’m in a tussle with Straight Talk. I ordered my wife a new IPhone 5s to replace her Samsung S4(which was a Straight Talk phone also). Where we live we only receive service thru AT&T. I couldn’t do the simple switch of just changing the sim card over cause it is the wrong size. I also have a IPhone 5s that I got from Straight Talk it runs off AT&T towers that is why I got her one also. But come to find out the IPhone they sent for my wife has a Verizon sim card. So asked about three different techs at Straight Talk if they could just send me another sim. They said that it wouldn’t work. But I have put my sim card in her phone and everything works. So I guess my main question is how do I go about getting a AT&T sim card for her phone? Thanks

    • Bob Thompson | | Reply

      If you have tried a Straight Talk AT&T nano SIM card from your phone in your wife’s new Straight Talk Verizon network iPhone 5s and it works you should be able to use this phone with the Straight Talk AT&T network. You’d buy a Straight Talk AT&T nano SIM and transfer her service to that SIM. As far as Straight Talk is concerned you are now a BYOP customer. Put the SIM in here iPhone 5s and it should work.

      That iPhone 5s was sold to use with their Verizon network so as far as they are concerned you can’t use it with their AT&T network. Since you verified it worked with your SIM, you should be ok. I’d suggest ordering a nano to micro SIM adapter from Amazon so you can put the SIM back in the S4 if you need to for some reason. In the past, lots of Straight Talk iPhone 5 customers did this to get on the faster AT&T network. I did have some concerns about doing this with those discounted iPhone 5s phones the sell but you already tested it

      To learn how to transfer your service, see Transferring Your Existing Straight Talk Service to a New Straight Talk Phone or SIM

      • Brian | | Reply

        Thank you so much for your support

        • Bob Thompson | | Reply

          You are welcome. If possible, please share how it goes. This question comes up and it helps when readers share their experience.

  5. Tom Gregory | | Reply

    I purchased a used iPhone 6 that was used on the Verizon network. Using the BYOP kit from TracFone, I transferred my number and minutes/service day’s to the new phone. I can make calls and txt just fine. But, it does not have data. I called TracFone who attempted to help me but were unsuccessful. They said I needed to call Verizon to have data unlocked. Verizon tells me if I can send and receive calls and txt, the phone is unlocked and they can do nothing to help me. TracFone disagrees insisting this is a problem with Verizon. So, I’m stumped. Have you heard of this before, and can you steer me in the direction of a solution? Thank you.

  6. Blake Santaniello | | Reply

    I just recentally signed up for att gophone 45 dollar 4gb plan 2 to 3 days ago and i am only recieving H and H+ signals. After speaking to their customer service they said that it is because my port isnt fully complete and can take anywhere from 3 to 5 days. Did thjs happen with you?

    • Bob Thompson | | Reply

      I did not have the same problem but I have noticed with Straight Talk’s AT&T network sometimes it takes a while before phones get an LTE connection. For me, it was sometimes a few hours. Others have reported it taking a couple of days. If possible, I recommend visiting an area where you know there is a really strong AT&T LTE signal an restarting your phone.

      • Blake Santaniello | | Reply

        Thanks will try it. I was between straight talk and gophone but went with gophone because i read in the terms of service for straight talk about something where you cant have continuous uninterrupted video streaming and i was unsure of what that ment and even their customer service couldnt explain. What would you recommend stay with gophone or switch to straight talk? Also for comparison what would u say the average speed test for both of them would be based on your test? Thanks

        • Bob Thompson | | Reply

          The services are pretty similar. You’ll get 5 Gigs of high speed data for $45 with Straight Talk, so some people like the extra data. I’ve noticed based on speed test results that Straight Talk’s network, seemed a little more latent, meaning the initial response (ping time) is slower. Not enough to be an issue. Some iPhone users will like AT&T better, because it supports Visual Voice mail. Since your on Android, that may not be relevant. Although, I think that may the Samsung Galaxy phones may have visual voicemail too, I don’t know.

          Consider switching if you need the extra gig of high speed data otherwise your ok. If you use than 4GB of high speed data or want unlimited data, Cricket might be an option for you. Cricket is owned by AT&T, but they limit the data speeds which is an issue for some but not others.

          • Blake Santaniello | |

            Yeah i checked out cricket but they cap speeds at 8mbs so i am mainly going to the carrier that give the fastest and most reliable connection. Im getting about 5 with upwards of 10 on the gophome H+ but hopefully in a few days it will go to 4g lte and go up. Will check back in to let you know what happened

          • Blake Santaniello | |

            Have you had any problems with straight talk and streaming video and music such as youtube or netflix because that is mainly why i went with gophone for the first month

          • Bob Thompson | |

            I don’t watch a lot of streaming video with cellular data but I haven’t had any issues with it when I do. Seems ok to me. Mostly youtube, netflix once in a while. I don’t stream music with cell data, only wi-fi.

          • Blake Santaniello | |

            Thanks very much will update what happens appreciate all your advice

  7. nora | | Reply

    I can only receive pix from other track phone users~ not any other cell companies~ I have a track phone~ I have tried APN everything~ plz plz help` I cannot receive pix~ when I send them it says no MMS cannot b downloaded`

    • Bob Thompson | | Reply

      It would help to know what type of phone you have and which APN you tried.

  8. Becky | | Reply

    I recently moved into the country and have limited options for internet and cell service. I’ve been on a Verizon family plan for 5 years, i just upgraded a few months ago to a Galaxy S7 and am on a payment plan. I get a very weak signal at my new house, not even enough to make calls. There are two Towers nearby, AT&T and I’m not sure what the other is.

    A family member gave me an old LG straight talk phone which works on Sprint, and I get a great signal but the phone is so old it’s barely functioning.

    Straight talk just offered me a free Galaxy On5, which is on T-Mobile. I received the phone and it appeared to get a great signal so I called them and had my number transferred from my older phone, which took about 24 hours. When it was finally active I noticed I had no data capabilities although I could make calls. So I went into the settings and noticed it was connected to At&T. I searched for networks and chose T-Mobile but the signal was extremely weak. (I’ve seen mentioned on this site the issue with their different towers).

    So my question is, if I am connecting to At&T and getting voice, is there a way to get data as well? Is there a way to use my Verizon Galaxy S7 with a pre-paid service on Sprint or At&t? I also have an inactive at&t net10 sim if that makes a difference

    Any tips? I have 3 half working phones and it’s making me crazy. I need one to be fully functioning.

  9. John | | Reply

    Hi Bob, do you see any future of verizon allowing voice over LTE (HD Voice) on straight talk’s verizon network? With this HD voice feature, would it be possible to talk and surf at the same time?

    • Bob Thompson | | Reply

      HD Voice on Verizon prepaid offers Voice and Data and the same time, Wi-Fi calling, and better sounding calls. These features were just recently added to Verizon’s own prepaid service. It’s hard to say if and when Verizon will let Straight Talk and others offer these services when using their network. One day they may, in the past Verizon only let ST use their 3G network. Now they can use the 4G LTE network, but even that is limite to 5Mbps data download speeds.

  10. John | | Reply

    Hi Bob, I have an iPhone 6 on iOS 9.3.3. I do not want to update my phone to iOS 10. All of my SMS and MMS messaging has been working fine (I’ve been on Straight Talk’s AT&T network by the way using the same BYOP LTE SIM for over a year). Lately, for some reason, I am not receiving all of my incoming phone calls. Outgoing phone calls seem to be working fine, but many of my friends and family members have told me that there have been times where they would call and the phone would ring and go to voicemail, but the call would never seem to show on my iPhone or make any sound (even with the ringer on and the volume set to max). This issue has been happening for months now. It’s just been getting pretty bad lately, and I would like to find a solution ASAP. Please help me.



    • John | | Reply

      Also Bob, whenever I receive an incoming phone call, my phone goes from LTE to 3G when I am on the phone (which it always has). However, recently, I have noticed (once or twice) where my data indicator in the status bar has gone from LTE to 3G while I was not on the phone. I’m wondering if when it does this, I am receiving the calls, but they’re failing to show up. PLEASE HELP ME

    • Bob Thompson | | Reply

      Hi John,
      I am not sure what the issue is. The obvious things to check are to make sure your not accidentally turning on do not disturb and to make sure allow calls is set to everyone. Some AT&T customers report the same problem, and some have said they seem to get calls when they turn off LTE. You could try this to see if you receive calls, but its not really a solution. Without updating to iOS 10, you could try a network reset, reset all settings, and check if there are any carrier bundle updates by going into settings general about. if one is available, you could install it.

      It might be an issue with the AT&T network, and not your phone or straight talk.

      May I ask why you do not want to go to iOS 10.

      • John | | Reply

        Hi Bob, I do not use Do not disturb and I never have. I have reset my network settings multiple times. I do not want to go to iOS 10 because my friend updated and her phone was completely slower and battery life was awful even with low power mode and turning off effects. I also prefer iOS 9 look.

        • Bob Thompson | | Reply

          I don’t think the problem is your phone. I think its the network. Have you considered trying a different carrier? Perhaps GoPhone or Cricket, which are both owned by AT&T.

          • John | |

            Bob, I have been using Straight Talk’s AT&T network since August of 2012. I haven’t had any major problems till this year. I am not considering switching carriers at the time.

          • Bob Thompson | |

            Hi John,
            I’m not sure what else you can do then except wait it out and hope it gets better. Sometimes these types of problems clear up when they update the network.

          • Bob Thompson | |

            Hi John,
            Your other options would be to try a different phone or contact Straight Talk support and report the problem with receiving calls. If you want to email them I can give you the support email address for the group that might be able to help you. I’m not sure how well they will be able to diagnose the problem.

          • John | |

            Thanks Bob, I contacted them and they did some carrier updates and fixed it. .

          • Bob Thompson | |

            Glad to hear it.

  11. Ed Ehlis | | Reply

    I need to send text messages to my Tracfone iPhone 5s, which shows “TFW” at the top of the screen, but, I think, is on the Verizon network. The phone is CDMA, bought used, with a Tracfone BYOP sim card. I have tried vtext.com, and it doesn’t work. I have contacted Tracfone tech support, and they say it is not possible to send email as a text to this phone, but I am not sure I believe them, or if they just didn’t know how? My security system can only send e-mail’s, but the email system is too slow for alarms from a security system.

    • Bob Thompson | | Reply

      Hi Ed,
      I currently don’t have a phone active on tracfone’s verizon network. I was able to do text to email on my Straight Talk AT&T phone and it worked. (Straight Talk is owned by tracfone).

      Here is what I’d do. On your iPhone, tap messages and create a new message. Send it to an email address that you know isn’t being used with iMessage. Send the message. You’ll see a green bubble if it was send via SMS, a blue one for iMessage. Now check your email for the text message. You can then reply to that email and see if it works. I was able to see that for Straight Talk’s AT&T network the email address is phonenumber@mms.att.net.

      Give it a a try and let me know how it goes.

  12. Judy Rhodes | | Reply

    When I check for software update for version: Z717VLV1.0.0B07 I get Unable to connect to server. Can you help me?

    • Bob Thompson | | Reply

      That’s no really enough information for me to even know what you are asking about? This is on your phone?

  13. Shawn | | Reply

    Hi Bob,
    Will an ATT iPhone 6 work with Straight Talk Verizon sim card? I want to use the Verizon part.

    We have better Verizon coverage here and I was thinking the iPhone 6 would work on either ST network with no issues. I know the older iPhones it mattered.


  14. Nicole coffey | | Reply

    I have a verizon 4G LTE PHONE but i use straight talk prepaid mins my phone was locked by some sort of fbi scam so i had to factory reset it and now it wont move past find your account PLS HELP

    • Bob Thompson | | Reply

      I don’t know what you mean by it won’t move past find your account? Could you share a little more info.

  15. JHodge | | Reply

    my verizon sim card apn is coming up with vodafone setings

    • Bob Thompson | | Reply

      What phone are you using? I’ve heard of this happening if you put a verizon network sim in a phone that doesn’t support Verizon or a international phone that was from Vodafone.

  16. John | | Reply

    Hi Bob, my LTE data has been running slowly on my iPhone 6 on iOS 9.3.3. I have great service in Clemson, SC, but there are times when it is ridiculously slow to say it’s running on LTE. Please help me. I have no problem making phone calls or sending and receiving MMS. I have the reseller APN settings but my data still has these periods of time when it takes longer that 10 seconds to load a single web page on LTE

  17. Tammie Wilson | | Reply

    HI I purchased a Samsung SIII at walmart a year ago and am switching from straight talk to consumer cellular. The IMEI does not show. I looked under the battery and they said that neither numbers work. I typed *#06# and nothing happened, I typed in *#197328640# again nothing happened. WHen I go to status on the phone the only numbers are under the heading MEID they are the same as the ones under the battery. Do you have any other idea of how to pull up an IMEI number or is the MEID and IMEI the same??? Thank you for your help

  18. Tanya lasley | | Reply

    My sister just give her gift Verizon Ellipsis 8 tablet a NB d it takes a sim card ,I wanted to use a TracFone sim card for the tablet so I did a online chat with a rep and he said Icould’tn use it only works on smartphone s but know that I can use it only for data it’s 4g.

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