Problems with Straight Talk Wireless’ Verizon Network


Having problems with your prepaid phone service using Straight Talk’s Verizon network? You are not alone. Many readers ask me for help getting their data to work when they first sign up, when their data suddenly stops working, or their high speed data does not return after the start of a new monthly service plan.

Unfortunately, there isn’t really a simply solution for this problem. Here are a few recommendations.

iPhone

If you just signed up for Straight Talk Wireless and your cellular data isn’t working you may need to set the APN. To do this you’ll need to install what’s called an APN profile. Using the Safari web browser on your iPhone, visit http://ivzwentp.tracfone.com and install the profile.

If you have an older profile installed, you will not be able to install a new one. See my article below to learn how to remove the old one.

Finding and Removing Your iPhone’s Straight Talk Configuration Profile

Introduction This article explains how to find and remove a Straight Talk Wireless carrier settings Checking for Installed Profiles You might have a Straight Talk cellular settings...

If your data still does not work or is slow sometimes a reset will help. There are two different resets to try. See my articles below.

Resetting Network Settings on Your iPhone

If you are having a problem with your cellular data collection, mms, or Wi-Fi resetting the This video will show you how to reset the network settings on your iPhone. http://youtu.be Steps To...

Resetting All Your iPhone’s Settings

Sometimes if your iPhone isn’t working properly, you can reset all the phone’s settings and Watch the video and check out the article below. http://youtu.be/_SgZ_DMER_g   Details...

Android

If your data isn’t working the problem may be your APN. Your Android phone should automatically set up the APN when you put the SIM card in your phone. In most cases the APN settings on your phone will be hidden so you will not be able to view or change them. If you can see your APN settings you may want to check to see if they match the ones below.


APN: FTWO.GW9.VZWENTP
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not Set
MMSC: http://mms.vtext.com/servlets/mms
MMS proxy: Not set
MMS port: Not set
MCC: 311
MNC: 480
Authentication type: Not set
APN type: default, dun, stdhipri, supl
APN protocol: IPv4/IPv6
Bearer: LTE
MVNO type: None

Call Straight Talk’s Executive Resolution department

If the suggestions above did not help you’ll need to call Straight Talk support. Sometimes the problem is not your phone but their systems. It seems as if sometimes they need to reregister your phone on the Straight Talk’s Verizon network. Some readers have reported having to do this every four to six weeks.

I recommend calling executive resolution which seems to be more effective then regular support. The number is (800) 876-5753 ext 3324. The email is ST.CorpResolutionTeam@straighttalk.com.

Switch to the Straight Talk AT&T Network

Straight Talk uses four different networks. In my experience, the their AT&T and T-Mobile networks are more reliable. If the AT&T or T-Mobile networks work well in your area consider switching to one of these networks. Generally I don’t hear about as many problems with these networks and as an added benefit the high speed data is often faster.

Switch To A Different Wireless Company

If you are still having problems after trying to fix the problem yourself and giving Straight Talk the chance to fix it for you, it’s time to consider your other options for wireless service.

If the Verizon network is the only wireless network that works well in your area, consider Verizon Wireless prepaid service. They offer a $45 plan with 3GB of high speed data when you sign up for autopay. While this is less data for the money than you get with Straight Talk, having more data doesn’t help if you are constantly having problems with your service. A number of readers that have switched report they are happy and problem free.

Click here to sign up for Verizon Wireless Prepaid

How To Sign Up For Verizon Wireless Prepaid Bring Your Own Device Plan

Want to sign up for Verizon Prepaid Wireless and use your current iPhone? Well you can See My Video https://youtu.be/jBrC1YgVDLE Getting Started Verizon offers its own prepaid...

I hope this helps. Let me know how it turns out.

75 Comments

  1. Davis james | | Reply

    My Straight Talk plan has 10 chigger bites high-speed slows down at 8 and a half then it stops loading up goodbye Verizon Straight Talk I’m going back to AT&T

    • Bob Thompson | | Reply

      Hi Davis,
      Are you using the Straight Talk app to measure how much data you are using?

  2. Wade | | Reply

    August 1, 2016 – the smartphonematters Verizon APN profile totally worked!

  3. Joshua Merrill | | Reply

    Might be easier to read now… Carrier : Verizon 24.1 and still working great with no profile.

  4. Jess | | Reply

    As of may 27th my data quit working on my iphone 6 plus verizon phone through straight talk/verizon. My 5gb limit was cut short at 4.4gb days before my auto pay. When it went through my data never returned to full speed.. I decided to delete the iapnupdatevzw.straighttalk.com apn profile and reinstall it..it never went through and gave me an error message everytime.. I had to resort to my note 3 for the last 3 days.. Straight Talk tried to help me by giving me a secondary profile however it did not work. The secondary one above in the comments did work (http://smartphonematters.com/tracfone.vzwentp.mobileconfig) and I’m back up and running! thank you

    • Bob Thompson | | Reply

      Hi Jess,
      Thanks for the comment. Glad the profile worked for you. Luckily I had downloaded it to my computer a while ago so I was able to add it to smartphonematters.com.
      You mentioned Straight Talk reduced the speed of your data after using 4.4GB. May I ask how you measured that 4.4GB? And did you compare it to what Straight Talk had measured?
      If you get a chance let me know. Other people have told me their speeds have been reduced before reaching the 5 GB limit too. I’m trying to understand the discrepancy.

      • Joshua Merrill | | Reply

        I am having the same issues as everyone else. I tried the 2nd link and it wouldn’t work. But I deleted the profiles all together and whallah wireless data works… iPhone 6 Plus. My wife and I both are having same issues.

        • Bob Thompson | | Reply

          Really, may I ask what your carrier says in Settings > General > About

          • Joshua Merrill | |

            Carrier: Verizon 24.1

  5. Jenny Finlay | | Reply

    The second link you provided did work for a Verizon phone. Thank you so much.

    • Bob Thompson | | Reply

      Great. Thanks for letting me know. 🙂

  6. Beveverly | | Reply

    I purchased iPhone 6, dual cdma and GSM unlocked from Apple, I am using straight talk with Verizon towers, when I try to update profile, it states not verified, expired Jan 2016, since Feb, my data cuts off after 1 week, 3 times I have called ST and they sent new sim, and 1st time they extended my service, for the time I didn’t have data, didn’t fix it, data still cut off after about 1 week, I called them again, I was told I had used all my data, I told them impossible, and unless they fixed it I was going to change carriers. I don’t really want to change carriers, been with them about 4 yrs, but I don’t have access to the APN on my phone, my phone worked perfect, before, and I never went over on my data before Feb 2016, and I was told to install iOS 9.3 and install new profile, first, after that didn’t work I was sent a new sim, still after 1 wk no data. No one at straight talk was or is helpful, my husband has iPhone 5 also dual cdma/GSM, no sim, it is a straight talk phone from Walmart, he doesn’t have any problems, and he is on his internet 5-10 times more than me. My phone went out 5/14/16, I haven’t refilled yet, because I know the problem is not fixed and I was only given credit the one time, I was told the other 3 times, ST does not extend service if ability to make and recieve calls. I am so upset, and like I stated ST don’t know what to do, the last time I spoke with them I was told I didn’t have a good enough wifi signal to get profile, I have a ST wifi and I lost $40 of Internet service trying update. Also went to restaurant and used their wifi, same results. They keep telling me I need to reactivate my phone, I stated not til issue is fixed, 3 mths I didn’t have data after 1st week, after they told me it was fixed. Please, help if anyway possible. Thank you

    • Bob Thompson | | Reply

      Hi Beverly,
      If I were you I’d switch to Verizon Prepaid. Signing Up For Verizon Prepaid Wireless. It’s true that Straight Talk offers more high speed data for the money but if your phone isn’t working with their network, then what good is that extra data.

      There is little I can do for you. All you can do is maybe reset your phone. Activate it again, get your data working and then try to monitor your data usage and compare it to what Straight Talk is.

      Recently the link to their profile has stopped working. I don’t know if that is a problem or if the deliberately removed it from straighttalk.com. I added a link to the profile on smartphonematters.com but I can say if it works because I don’t use their Verizon network.

      You can try escalating your issue to their executive resolution. https://consumerist.com/2008/11/21/reach-tracfone-executive-customer-service/. the number their will work for Straight talk too.

  7. Sierra | | Reply

    I had an iPhone 5 and had no problems with straight talk before but I switched to the iPhone 6 and where my apartment is I’m unable to get service. I’ve tried so many ways to get the no service to go away but nothing seems to be working. They had me reset everything and it didn’t seem to fix. My phone works everywhere else but my apartment. The only thing that works is my wifi.

    • Bob Thompson | | Reply

      Do you still have the iPhone 5? If you put he sim back in the 5 does it work? Do you have any friends using Verizon? Do their phones work in your apartment?

  8. Hunter | | Reply

    If I press the link to install the profile it would say an error has occurred for some unknown reason but last time it let me on?

    • Bob Thompson | | Reply

      If the profile is already installed, there is not reason to install it again.

      • Hunter | | Reply

        I accidentally deleted it But I tried the second link and I think it’s working

  9. Robert | | Reply

    I’ve been having issues as well with my galaxy s3

  10. Angela Warren | | Reply

    My grandson came to me with a problem. He has an iPhone 5 ( originally from Verizon) under Straight Talk BYOP & has latest update IOS9.3.1. The phone will not connectto internet using cellular data and can’t send MMS either. Gives the message ” not connected to internet”. The wifi works fine though. Can you please help me figure out problem?

    • Bob Thompson | | Reply

      Angela,
      sure. start by trying out the steps in the article. Step 4 might help.

  11. Michelle | | Reply

    My teenage son couldn’t use his data on straight talk for Verizon towers on his iPhone 6+. I gave him the info from this thread and item 4 fixed the problem. He’s so happy and so am I. He can now use his 10 GB of data. Thanks so much for the help.

    • Bob Thompson | | Reply

      You are welcome. I am glad to hear that it helped.

  12. Todd | | Reply

    Update ..I used to have trouble with data whenever my phones APN was changed to tracfonevzwentp .. But my new billing cycle was few days ago and they changed my APN again… Except this time the tracfone.vzwentp apn is working for all apps and web browsers… Maybe they got the bugs worked out with the tracfone APN ?? I hope so..

  13. Dana | | Reply

    I was getting the “no cellular data” message today on my Verizon iphone 5s and spent worthless amounts of time chatting with ST to no avail. Here is what finally worked for me based on advice from above users:
    1. Go to http://www.unlockit.co.nz/
    2. Select Verizon LTE
    3. Install, after making sure any previous profiles (Settings-General-Profile) have been removed from phone
    4. Shut down then restart phone.

    • Shay | | Reply

      I have tried EVERYTHING in the article & even contacted ST myself. The ONLY thing that worked for my iphone 5s phone were these steps exactly. My phone rejected the websites in part 4 & when I was on the phone with the rep, he insisted that I use the website iapnupdatevzw.staighttalk.com. I kept telling him that it wasn’t loading on my phone that my url changed immediately but nope he insisted I keep retrying that website. Sigh 2 but hours later and after finding this comment my data works!!!

  14. Anthony | | Reply

    I have an iPhone 6, iOS 9.3.1. Just switched to straight talk from Verizon. I had no data for about a day and a half. Found this site went through all the steps, and step 4 solved my problem. Thank you

    • Bob Thompson | | Reply

      I appreciate you taking the time to reply. May I ask is your voicemail working? Are you getting Visual Voicemail? And are your voicemail notifications working? Seems to be some issues with this for some after installing the profile.

  15. kay | | Reply

    have an Android phone. I can connect to my internet with my WiFi at home but only a few days ago I couldn’t connect to public businesses.

    • Bob Thompson | | Reply

      Are you having a problem with your Straight Talk’s cellular data or you are unable to connect to free WiFi at places like starbucks…

  16. Leonia | | Reply

    I have a Samsung Galaxy s7 cdma phone i just bought from Verizon unactivated, so a friend of mine took her Verizon phone to straight talk as well and we’re trying to figure out the new APN settings for Verizon on straight talk, and i would’ve put our phones on at&t straight talk but unfortunately, at&t isn’t the best where we live.. any info would be helpful thank ya!

    • Bob Thompson | | Reply

      Hi
      If your S7 is eligible for use on Straight Talk’s Verizon network you should be able to sign up and the APN settings should automatically be added to your phone. In fact, the APN settings may even been hidden in the settings app when you use the phone with Straight Talk’s Verizon app. If you have to, try the APN settings listed in my article.

  17. Anonymous | | Reply

    Mine has been doing that to and when you call straighttalk they are no help. I’m probably going to end up changing networks

    • Bob Thompson | | Reply

      Do you have an iPhone? Did you try step #4?

  18. marina | | Reply

    After reading all the comments I found this page helped me more than calling in to speak with a representative which I can’t understand most of the things they say. Thank you all 🙂

  19. Becky | | Reply

    Hello. I have an iphone 6 on straight talk using verizon but the 4g lite is slow even though verizon is everywhere in my area. you mention switching to ATT thru straight talk. how would I do this? Do I just buy a sim card for att and insert in and it would work? Or do I need to call straight talk too? has anyone done this with success?

      • Rebecca | | Reply

        AT&T shows coverage in my area so I think they do. I understand AT&T does not slow down the data for straight talk but verizon does. Do you know if this is a fact or not? The iphone 6 is a verizon phone so I would just need an AT&T sim card and set it up with straight talk as if its a new phone? They have the MEID # on the phone so they have that already. Just not sure how I explain this to them lol. They seem to get confused easily (customer service) . Thank you for your quick response earlier.

        • Bob Thompson | | Reply

          Ask people you know that have an iPhone if they are using AT&T and if there coverage is. Best way to know. Yes, the Straight Talk Verizon network limits the download speed. Verizon limits the speed of the prepaid service they sell to Straight Talk. You can measure your speed with ST verizon. See Using SpeedTest to Measure Your Internet Speed

          Straight Talk doesn’t need the MEID for phones on the ATT or TMobile network, only for the Verizon or Sprint network. You just need the serial number of the ATT SIM you are transferring your service to. It is hard to explain this to 1st line ST support. They like to stick to the script. That’s why I tell people to just do it yourself. Transferring Your Existing Straight Talk Service to a New Straight Talk Phone or SIM

  20. Jill | | Reply

    Well, after reading through all this, I see I am not the only one having a data issue with Straight Talk on a Verizon phone. Have been using it for several mo this with no problem, the. The dreaded text to update comes in. I didn’t know if it was legit, so didn’t do anything with it. Then I started intermittently losing my cellular data capabilities.
    I did the live chat thing through ST website, and we did all the troubleshooting to no avail. Today I called and again ran through all the trouble shooting, and then some, and was finally told that the text came from Verizon, not ST, and I would just have to wait until Verizon provided ST with a new update. I am a bit fried over this whole issue! As we were so happy with ST, we prepaid 6 months out for 3 phones! Mine seems to be the only one having an issue so far..
    I have now been given a direct response phone number to call and a reference #, which will expire in 2 weeks, to check for further updates!!??? Help?

    • Todd | | Reply

      Jill..
      I think your phone does what mine does.. The message is from Straight Talk..My best way I have them reset is has been through the chat sessions.. Tell them your data quit working with the web browser.. And ask them if they can reset it So your high speed data works again.. Since my post about that text, They reset it, and I’ve been good to go ever since. I’m glad I’m not the only one that this has happened too.. But they have corrected it every time i have called .I did have one guy say he couldn’t do anything..So I opened a new chat session and the next person fixed it..No MORE ” web browser updates ” for me..lol.. I disabled the stock browser.. Good luck

  21. Todd | | Reply

    Heres what I have found out about Verizon Straight talk phones ..The correct APN for 4g is VZWINTERNET.. Now ..I am trying to correlate why my DATA gets changed to APN tracfonevzw.ent.. Yesterday I opened up the stock browser because of the text I recieved from straight talk. It say to go to their page for a “Better experience” and to update it . Then WHAM.. My APN changed and it renders my stock browser useless..The only page that will work is the straight talk page ..All other will not load . Surprisingly the facebook app will work with this APN..but all games that use facebook to log in will take over a minute to log in ..Or time out ..This is at least the 4th time this has happened to me in 4 months , and I never use more than 3gb data in a billing cycle . So I messaged support yesterday and asked them why my stock browser data quit working again. And they assurred me I have high speed . I restarted my phone after the conversation. And just like magic , the VZWVERIZON APN was back . SO , I could be wrong , but I think this “STOCK BROWSER update ” causes my phone to change to that crappy tracfone apn that does not work well. One strange workaround this slow data is to use a different web browser. CDMA phones do not allow APN input . Thats set by the carrier,and now Im back to their promised 5gb high speed data . I disabled the stock browser , hoping to not let this happen again. Last moth I stayed on high speed the entire billing cycle . I was 2 days into this cycle when my data got stopped and all i did was click on that UPDATE text from straight talk ,???? ..I hope this helps someone..maybe its a fluke..but I don’t think so.. I love this phone when the APN is VZWINTERNET …..I feel like throwing this phone in the garbage when the APN is tracfonevzw.ent …:) Thankfully if you are under your data limit , they will usually reset it with a call to support..But they tell you everything is good..A restart of your phone is normally required to get the APN back to verizon. This only appies to Straight Talk Verizon phones.

    • Bob Thompson | | Reply

      Hi Todd,
      Thanks for sharing this. Would you be willing to email me a screenshot of these text messages? send to bob at the name of this website.Oh, and what phone are you using?

    • Becky | | Reply

      What is a stock browser?

      • Bob Thompson | | Reply

        Becky,
        Stock browser has to do with Android phones, its not an issue on your iPhone.

  22. Kevin | | Reply

    In IOS9 there is no way to set APN settings. I received a text message link to a new APN profile, but it refuses to install because it says there is already one installed in IOS9. From reading it may depend on which version os IOS9 you have as apple did a correction. So folks with jailbroken iphones might be locked out of data, beacsue the APN can not be changed, as you are on an older version (maybe be ios9.xx when it needs to be ios9.yy) , that will have to be upgraded.

    • Bob Thompson | | Reply

      Were you able to set the APN for ST Verizon in iOS 8? I don’t use ST Verizon, but most readers have told me they didn’t have the option.

      • Kevin | | Reply

        I have IOS9 and you can not change back to IOS8 in an iphone. But via using ST chat help they were able to push out an APN change remotely. Had to turn the phone completely off. Then they push the APN to the cloud. When the iphone turns back on, it gets the latest APN from the cloud and updates it.

        But low and behold I now have 3G service where I had LTE service before last week with ST. Lucky me. Will be watching this over the next few weeks to see if the Iphone 5 (former Verizon LTE) will now be stuck on 3G only service, while using ST.

        Cant argue with the one year prepaid service which cut my bill down to $40 a month with 5gigs of data.

        • Kevin | | Reply

          so now it works

  23. J Hal | | Reply

    I’m having the same issue. I have an iPhone 5s. And my data was working great and still said “Verizon LTE” until I clicked a notification that said “Please update your wireless network”. After that my phone started saying “TFW LT”. And now I don’t get any data. I’m wonder if this is happening because the APN iapnupdatevzw.straighttalk.com wasn’t installed prior to activating my phone with the new sim.

    • Bob Thompson | | Reply

      J Hal,
      Hmm. Did it install a carrier update? where you able to see the APN settings before but not after this update?

      • J Hal | | Reply

        When it worked I didn’t have any APN settings installed. But once I clicked the update network setting. I lost all data but could still talk and text.

        • J Hal | | Reply

          I do wonder if having that APN installed prior to activation of the SIM card would help. I can take this SIM that the data doesn’t work on my out of iPhone and put it in my iPad and it has data. But also says “Verizon LTE”.

          • Bob Thompson | |

            i assume you tried a network reset?

          • J Hal | |

            Yes. That is the message that made all my data go away. Also tested the Sim in a iPhone 6s and it will talk and text but has not cellular data.

          • J Hal | |

            Is there a way to get a different APN for iPhone. Since you can’t create one on such a locked down device?

          • Bob Thompson | |

            The operator decides whether to hide the APN, not apple. It’s a pain in the butt. Do you have an old verizon SIM?

          • J Hal | |

            Sorry, yes I did network resets. Full wipes, Wipes with and with iTunes/iCloud backups. I pretty much did everything I could think of.

          • J Hal | |

            Yes I still have my Verizon SIM.

          • Bob Thompson | |

            I have no idea if this will work, it’s what I’d do if I were you.

            You might be able to trick you phone to lose the update you loaded. Check Settings > General > Carrier see what the value is. Put the Verizon SIM in and see if it changes. Put the phone in airplane mode. Do a network reset. Put the ST SIM back in and see if the carrier changes. If not, turn off airplane mode and see if it changes try your data.

    • J Hal | | Reply

      I ended up doing a full reset with with the VZW sim. And not restoring from a backup. And I have data service. I lost it this afternoon but got it back after installing the APN. Now I need to figure out how to make my 6s Plus work.

      • J Hal | | Reply

        Well. My 6s Plus has the new APN and the Sim activated from my 5s And my data seems to be working!! Fingers crossed!

          • J Hal | |

            Thank you for your help Bob. ST’s BYOP seems to be very unstable. I’m currently using my IPhone 6s Plus. Getting TFW LTE. It told me I needed to update my carrier this morning but since it’s working. I didn’t do it.

          • Bob Thompson | |

            You are welcome. Thanks for sharing the update. I hear about a lot of problems with Straight Talk’s Verizon network. Losing data.Requiring multiple new SIMs, APN problems.

            I am at the point where I tell people try it and if it works for you great. If not consider Verizon prepaid. Looks like its $45 for 2 Gig per month. Go to autopay and get 1GB. So 3GB for $45, add extra data when you need it.

  24. Alicia | | Reply

    I have an iphone 5 c- that can text and call just fine but no access to data…The phone is clean and the service with straight talk is paid– When I turn on my wifi at home it works fine….I have reset- Restarted – Updated and been on the phone with straight talk for about a total of 5 hours over the last week—They sent me a new sims card and that didn’t change anything– At the top it says TFW LTE—- Ive never had a phone say that before but straight talk said that doesn’t matter—They just told me to call back again in a few hours to see if it fixed the problem— In the meantime my son doesn’t have a phone so id really like to get this fixed…Does anyone have any ideas? Thanks

    • Bob Thompson | | Reply

      Did you try step 3 in the article?

    • Kevin | | Reply

      bet this is still broken.

        • Kevin | | Reply

          mine is now working, via ST chat who pushed an APN update over the air. Just had to cycle power. Of course now the iphone 5 is a 3G (and not an LTE like it was before last week on ST). will see if maybe other towers will give me back LTE coverage.

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