What Is This “Net10 Msg: your phone’s browser requires an update…” Message About?

I received this text message from Net10 Wireless on my iPhone 5…

“NET10 Msg: Your phone’s browser requires an update. Click the link to update. http://m.tracfone.com/sid?mdn=1234567890”.

browserupdate3

Many Net10 and Straight Talk customers are wary of software updates which many affect their internet or MMS service. I decided I’d click on the link and see what would happen. The link opened a mobile optimized web page in Safari. It did not update my browser or anything else on my iPhone.

browserupdate2

I wasn’t too worried. Net10 can’t update your browser, Safari, on your iPhone. Safari can only be updated by Apple as part of an iOS software update. Apple can’t even update Safari through the App Store.

If you are using an Android phone, I wouldn’t worry either. This link isn’t going to update anything on your phone.

So what the heck is this message about? I think Net10 set up this mobile web search page as part of a marketing and promotion campaign and are hoping customers will use it. I didn’t find the web page useful or compelling, but that doesn’t mean the idea is bad, just the implementation.

I have noticed a lot of increased marketing and promotional activity from Net10 recently. They ran a Holiday Home promotion, you could create a holiday card for friends and family. They have Trac N Save promotion offering shopping deals and discounts. Finally, Net10 Now, a promotion to advertise their new tiered smartphone plans with lower prices or more service.

Do you use Net10 or Straight Talk and this message too? Leave a comment and let me know.

337 Comments

  1. Ruth | | Reply

    I do. Get this exact message quite often. This time I did try, but of course it didn’t do anything and took me to a page with horoscopes and other various things…

  2. Donald | | Reply

    What ticks me off about it is that they use the same 5 digit # they use to send my refill notices on. So if I send STOP I’ll lose those as well.

    This HAS to be a violation of the Electronic Communications law. Not only are they using a customer service channel for marketing purposes, they’re using a blatantly deceptive message to do so. I’m not sure if I should report them to the FCC, the FTC, or look for a decent class action attorney.

    Or maybe turnabout is fair play. Anyone want to help me scam their CEO with a phony lottery pitch?

    • Bob Thompson | | Reply

      I have no idea if it violates any consumer or communications law, and as for class action suits, we know who ends up getting the money in those cases.

    • Bob Thompson | | Reply

      I ended up switching to Straight Talk, which is also owned by Tracfone, but they don’t send these messages.

  3. Rhiannon | | Reply

    My old Samsung phone use to have issues receiving pictures, as did my best friends phone. We also had some issues with our internet at the time.. we had to update our browser through net10s website in order for everything to work properly. Net10 does have a internet update link on their site.. I havnt been on their site in a while so I couldn’t tell you how to find it.. but that it what the message is about. However, I still get these messages with my iPhone that I have had for the last 3 years.. just ignore them if you have no internet or picture issues,. Thanks

    • Bob Thompson | | Reply

      Thanks for the comment. Net1o could send Android users some link to update their APN, but they cannot update your browser. Android phones use a number of different browsers, an Net10 can not update them.

  4. Kari Madara | | Reply

    I got the same message a hundred times. Checked it out my phones already updated. I don’t understand why they keep sending them. I’m glad I’m not the only one. Thanks everyone

  5. Phil | | Reply

    I have a Samsung phone. Same thing happened when I clicked on the link you described. My version does have a support tab, but not for anything to do with a browser.

  6. Steve Pringle | | Reply

    We need to do a class action on them.
    I’m tired of getting it on all my BYOP.

    • Bob Thompson | | Reply

      try replying with STOP. sometimes that helps.

  7. Cindy Dawn Kolb | | Reply

    I have had net 10 service with pre pay and I would choose Net 10 android cover comercialized Big high dollar paper work phones….I like the one set price. THANK YOU NET 10…….SINCERILY CINDY DAWN KOLB

  8. JohnDoe | | Reply

    I use net 10 as well and get those “browser update” messages often, I have gotten tons of them. Anyone know how to make them stop?

    • Bob Thompson | | Reply

      try replying to the message with the word STOP. It may help.

  9. Hermit Girl | | Reply

    Irrelevant … like much online

  10. cheryl | | Reply

    My husband and I both get these messages?

  11. Marie | | Reply

    I get this every few months. I think the same thing as you after repeated attempts to find a place to update the browser. It’s gotta be a marketing thing. When I check my phone for updates, it tells me none available, and I check to see the last update, it says, not updated. That makes no se se to me either. Oh well, I have service and the phone works so I’m good. Thanks for easing my mind.

  12. Jeanine | | Reply

    I have received the same text about my browser. I’ve asked the guy’s were I get my service they replied “Nothing”.then why do I get get it? It needs to stop.

  13. josh | | Reply

    I get tbis message all the time I just wo.dered if it would help net 10 caause I love being in comtroll of my own bill I use pay as u go & love net10 an if will help them stay in buss. Im all for it ,but if it will help me speed things up on this duruable as heck old lg l45c

    • Bob Thompson | | Reply

      just ignore the message. Net10 will be fine

  14. David | | Reply

    So where is this fabled TracFone-for-LG browser update?

  15. Joe C. Hardman | | Reply

    Thank yall. I was also hesitant to click the link. I simply deleted it after the input.

  16. Heather Davis | | Reply

    When I hit the link, it took me to the net ten homepage…..I have net ten….I have access to the homepage…not sure where they think this marketing technique is going to get them with a current customer tho….kind of a waste of time…

      • Nathan McDonald | | Reply

        Step 1: Confuse and mislead customers
        Step 2: ???
        Step 3: Profit

        • HanLikeAMF | | Reply

          +100 Nathan

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