APN Settings Help


Many readers come to smartphonematters looking for help getting cellular data, internet, MMS picture messages, and group texts working on their smartphones. The APN Setting Help section has many pages with instructions for different phones and wireless companies. While not as detailed our APN Settings Guides, these pages have helped many readers set up their phones. If you have a still have a problem, after following the instructions, check the comments for solution from other readers.

238 Comments

  1. John Moon | | Reply

    My phone has stopped sending and receiving MMS photos. Started about 10 days ago. LG K8. Everything else is fine. Tells me to reset APN Access Point Name. Can’t find where to do that. I am totally lost. Please help.

    • Bob Thompson | | Reply

      what wireless carrier are you using? Do you know which network towers your phone is using?

  2. Nash Miller | | Reply

    I have a factory unlocked iPhone 6s +128 GB and I am using the Verizon nano Sim card from the straight talk Sim card kit. I am unable to send pictures in my text messages and need the APN settings profile. Any advice you have would be helpful.

  3. Lacey Lucas | | Reply

    I need the apn settings for my clear talk Verizon 4g cellular phone

  4. Kirstie | | Reply

    Hi. I just got the BLU vivo XL yesterday and it won’t let me send or receive pictures. Please help.

    • Bob Thompson | | Reply

      Hi Kirstie
      You may need to fix you APN settings but the setting are specific for your wireless company? What wireless company are you using?

  5. Jeyz | | Reply

    Hi I got a gift of blu vivo LTE here in Nigeria, but am having a problem connecting to my airtel mobile network. How can you help?

    • Bob Thompson | | Reply

      I can’t. I don’t live in Nigeria. Try the advice I left the other commenter.

  6. Mary jones | | Reply

    Using Straight Talk’s Verizon service on a Samsung Galaxy Core Prime. I see no option for APN SETTINGS when I go to Settings>More Networks>Mobile Networks. It only lists these options: Mobile Data, Data Roaming, & Network Mode.
    ?????
    What do I do? How do I gain access to my APN Settings?

    • Bob Thompson | | Reply

      You don’t. the apn should set up automatically. if it is not working, ST may be able to send the settings to your phone or fix the problem. Sometimes the problem is not the APN by some issue on ST’s side.

  7. Zandra | | Reply

    Hi, I bought an unlocked Android Japanese phone recently (Freetel Samurai Miyabi) and it only connects to the EDGE network (I’m using AT&T). I did research and the internet says my phone isn’t compatible with any carriers here in the US, when it comes to connecting to 3G, 4G, LTE. Though, my phone connected to 3G on my way driving to my job, but it’ll go back to ‘E’ as soon as I leave that area. I upgraded from an AT&T iPhone 4S, which connects to 4G perfectly fine everywhere, so its not because I have a bad signal. I put the correct APN settings into my new phone and the perferred network type is set to 4G, but no luck into getting 4G.

    Do you think if I give my carrier my new phone’s IMEI (to update their systems) that it’ll start working? Or is there anything else I can do to get it working?

    • Bob Thompson | | Reply

      The issue is the phone, not the APN. The carrier can’t fix this for you either. The problem is likely that the 3G radios in the phone don’t support as many radio frequencies as the iPhone. Or, the radios in that phone are not as sensitive as the iPhone.

      That’s the problem with international phones, lot of people have the same issue with Chinese phones. What did you pay for this phone and why did you choose this model? Just curious

  8. Cindie | | Reply

    Hi. I have an iPhone 5c that was Verizon and switched over to straight talk and everything works but my data Internet. I can’t get it to work? Any idea how I can get it to work?

  9. regina medford | | Reply

    apn settings for straight talk byop for a samsung galaxy 4 that is a sprint.

    • Bob Thompson | | Reply

      Yourr phone should set the APN automatically. Does data or MMS work?

      • Steve | | Reply

        Hey bob, any idea why after update on blu studio x plus, my network options are grayed out. If i can maullaully make a apn with the att. Mvno settings will that work or should I call h20? Ty

        • Bob Thompson | | Reply

          Steve,
          If you can manually create an APN, give it a try. I’m not sure what is grayed out for you. It may be that the phone has detected your SIM and set the APN automatically. Which is great, except when it sets the wrong APN.. which does happen sometimes with prepaid MVNOs.

  10. Peggy hill | | Reply

    I have a Moto G (2 Generation) 4.4.4 Android I am on straight talk bring your own phone program. I got the activation kit from straight talk. They sent a dual sim card standard or micro for use with AT&T compatible or unlocked GMS devices.I can’t update my VPN Setting, why can’t I connect with my network,I even set my preferred type network from 3G to 2G. HELP thank you Peggy Hill

    • Bob Thompson | | Reply

      Hi Peggy,
      You should be able to update the APN on this phone. Do you mean you can’t add a new APN? Are you use you have the GSM Moto G?

  11. Charles Womble | | Reply

    I’m also using AT&T

  12. Charles Womble | | Reply

    I have a blu vivo xl I can’t receive or send mms messages. I will getry the mms message and it will tell me to download the message. But everytI me it will say transmission failure will try later. Sending it just fails n has the red exclamation point. I’ve tried different apnea settings but noting is working. It has android lollipop

  13. Aja Rahman | | Reply

    I cant send message via my vivo Android phone. Ive done all, change to default setting etc but still cant send any message

  14. Sheila | | Reply

    Help! I have a new boy vivo class phone.. I cannot send or receive pictures through messaging,a red exclamation mark by the pictures. I also cannot get on wi-fi when I’m away from home

  15. Takisha Jones | | Reply

    Hi Bob,

    You seem very helpful with the apn settings. I have a Galaxy mega 6.3 unlocked at&t phone that i’m currently using net10 service. I think I have set everything up i’m just not able to send or receive picture messages.

    I entered in APN TYPE: default,mms,supl is that correct. Please help

    Thanks

  16. Heather Weems | | Reply

    I’ve just bought the Blue Life One XL & the data works fine, I can send/receive text messages, get on the internet, receive picture messages, but I can’t send picture messages. No clue why. I’ve read some reviews where people said they downloaded an app to do it with but I prefer to just be able to do it normally. I’m on the Walmart Family Mobile network (powered by t-mobile) and was wondering if you’re familiar with it & can help?

    • Bob Thompson | | Reply

      Did you set the APN type to default,wap,supl

  17. Alex Beltran | | Reply

    I have a galaxy s3 from Verizon and its a gsm and got it switched over to metro pcs I can receive calls and text but can’t use the internet and it says I’m on edge signal

  18. jessica | | Reply

    Have a samsung galaxy s3 verizon turned it into a straight talk phone now my phone barely gets any internet service and always dropped calls from not signal.

    • Bob Thompson | | Reply

      Jessica,
      Are,you using Straight talks’s verizn network? Did you put a sim in your phone? Do you live in a rural area?

  19. Luke | | Reply

    Droid maxx. Can’t access Internet at all. Was with Verizon first then switched to straight talk. Need help

  20. Bobbie Graves | | Reply

    I have the at&t Samsung Galaxy go phone but I’m using it on straight talk they gave me some setting but not all of them its a nano sim card and all they told me to do was put in RESELLER FOR APN and 80 for port but nothing else. Please help they are sending another sim tomorrow because I swapped my phone out and they put my number on a straight talk phone so now my old sim is invalid.

  21. Desarae | | Reply

    I have the Blu 5.0 Mega Win Jr. It has the dual sim. I cannot send or receive picture messages but my internet works fine and straight talk cannot figure out why. I have done all the steps that tech support has, even factory resetting my phone.

  22. Victoria | | Reply

    I have a BLU phone model D810L, and I am in Nigeria using Airtel and MTN network. I have been browsing with the phone, but it stop browsing and now I can’t do any internet work with it. I have tried the APN settings and it’s not working. Pls help.

    • Bob Thompson | | Reply

      I’d try doing reset to defaults on the APN page and then reentering the APN settings. Let me know.

  23. Makayla | | Reply

    I have a BLU Studio 6.0 HD phone and using it on Straight Talk, but the internet was really slow. So I called and they had me set up three to four different APN’s. I called BLU and asked them about it, they said to restart my whole phone completely then call Straight Talk to set up a new APN for the internet. Since they set up the new APN, my internet has gone away completely and I cannot figure any of it out. And now Straight Talk can’t even find out the problem. I have been on the phone with them the past 3-4 days and it still isn’t working. I do not know what to do. Please help.

  24. Jasmine | | Reply

    I have switched from iPhone 6s to a replacement phone blu 6.0 HD. I put my Sim in and it worked for a day ten when I got the update it started saying “no service”. It is a 2 Sim wcdma phone. I don’t understand why its not working ?! Please help me

    • Bob Thompson | | Reply

      What type of sim do you have? What network are you using?

  25. Lisa Fonseca | | Reply

    I have a Note 4 and my daughter has an S5 and neither can receive pictures via text. We switched our phones from AT&T to Net10. Any suggestions?

  26. mohamed | | Reply

    if i choose WCDMA only un m’y phone the network stop working.please help me.

    • Bob Thompson | | Reply

      Why are you choosing wcdma only? Do any of the other options work?

  27. Mitchell Wilhoit | | Reply

    phone says no connection, time out and check service. I can use my browser and it is slow so I know I have the Internet just cannot download any apps

    • Bob Thompson | | Reply

      Mitchell,
      What type of phone and what network are you using?

  28. Aundraya | | Reply

    I have a Studio 6.0 LTE and I cannot send or receive picture messages, I have Metropcs. Please help!

  29. Johnnie | | Reply

    I have galaxy mega 4.4.2 I cannot send mms but I can receive them. How can I send mms?

  30. Lisa Gallups | | Reply

    I have a Samsung galaxy s4 was with version I purchased the Sim kit for straight talk I’m trying to switch it over to straight talk and honestly I don’t know what the APN is or even how to change it can anyone help. Much appreciated if so thanks and God bless

    • Bob Thompson | | Reply

      If you are switching to straight talk’s Verizon network, the phone should set the apn automatically. If you ate switching to straight talk’s Att or tmobile network you need to set it yourself.

      • Lisa Gallups | | Reply

        Thanks Bob 🙂 4 your help

        • Bob Thompson | | Reply

          You are welcome. I take it your using straight talk Verizon and are all set. For now at least

          • Lisa Gallups | |

            Not sure I’m waiting to see if i can continue to keep my same phone number bot sure on how long it will take ugh

  31. brittany smith | | Reply

    Unlocked gsm/edge blu dash music 2 on prepaid H2o wireless, need correct apn settings, any help will be great.

  32. Anne | | Reply

    Hi, I had to get another sim card for my Samsung galaxy 3 note. I had it activated about 5 months ago through straight talk. all worked perfectly.. all though my son put in the settings. so here once again i had to get another sim cause i deactivated it as I had to have the charging port replaced. so now i put in the info from straight talk and I still cant use the internet without wifi my signal strength is almost nothing and before i had awesome signal strength. I see where it says apn type default with all the names beside it all mine had is internet +mms or internet or mms.. i checked the first one. so i dont know if i have all the correct settings can you help.?

  33. wanda | | Reply

    My phone can not receive picture message help

    • Bob Thompson | | Reply

      What type of phone do you have and want service are you using?

  34. Amy McConaha | | Reply

    My daughter has the Blu Studio 5.5 and we cannot get her internet or picture messaging to work. I have spent the last 3 hours updating her data settings and nothing is working! Please help!

  35. Jonathan | | Reply

    I have a 6.0 studio and I am not receiving or able to send mms messages I have net10

    • Bob Thompson | | Reply

      Try setting your APN type to default,mms,wap or default,mms,supl for the att and tmobile SIMs respectively

      • Jonathan | | Reply

        I can send but not receiving bob

        • Bob Thompson | | Reply

          If you recently signed up for Straight Talk and transferred your phone number it may take a few days before you can receive MMS picture messages. I had the same issue. I set up three Straight Talk accounts. MMS worked fine for the two with new phone numbers. I could not receive MMS for the third, the one I transferred a number to. I tried the SIM in two different phone and it did not work. After a few days I decided to see if I could try to fix it, only to find it working.

          • Jonathan | |

            Bob still not receiving mms messages did the apn the customer service still nothing

          • Bob Thompson | |

            you can email me some screenshots of your apn if you want. You might also want to try Google’s messenger app.

          • Jonathan | |

            What’s you email

          • Bob Thompson | |

            bob at (the name of this website dot com)

  36. Sheri | | Reply

    Did what you said put my sim back in my old phone got the APN settings and put it in the new phone and its still not working I get a transmission failed will try again later

    • Bob Thompson | | Reply

      Hi Sheri,
      For the most part you should be able to move your SIM from your Straight Talk phone to the BLU. I assume your data is working its just MMS that is the problem. can you share some screenshots of want APN settings you entered into your phone?
      Taking a Screenshot on an Android Phone

      Also, for a quick test. I recommend installing Google Hangouts and setting it to the default messaging app. Retest your MMS and see if it works.

      Regards
      Bob

  37. Denise McBride | | Reply

    I can’t send are receive pic messages on my blue studio 6 HD after installing the latest update . Can someone please help !!!

  38. Arvada Lanee | | Reply

    I recently bought a blue studio c 5.0 running lollipop, and am using it with net10. I changed the APN settings how customer service at net10 told me to, but I still can not send or receive picture texts. My data works fine, just no picture texting. Anyone know how to fix this?

  39. Lindsey | | Reply

    I have an unlocked Blu Studio HD 6.0 that I bought for Straight Talk. I got my SIM card activated (AT&T SIM) today however I have only been able to use talk and text. No data works. I cannot access the Internet or receive picture messages. The only way to access the Internet on this phone at the moment is via Wireless, which works perfectly.

    I have spent the last 5 hours trying to get this phone to work and am at my wits end. I have tried 100s of different APN settings found all over the web. I have updated my phone completely. It is now running on Android 5.0.2

    I have no idea what else to try. If you’ve seen this before and have any insight please let me know.

    Thanks.

    • Bob Thompson | | Reply

      Hi Lindsey,
      Look up your APN here. Looking up Your Straight Talk Wireless APN Settings. Is your APN tfdata, att.mvno, or wap.tracfone?

      When you look at phone’s status bar when you try to use cell data (with Wi-Fi) off, do you see a 4G, LTE, 3G, E, or no indicator.
      Do you know if the ATT network works well in your area.

    • Kevin in NH | | Reply

      Hey Lindsay did u get that problem solved? I swapped my 6.0HD for a Studio C with Android 5.0…EVERYTHING works except multimedia messaging, regular texts are fine…Ive gone through dizens of APN settings to no avail….ready to cry….

  40. jenni y | | Reply

    bought the Galaxy mega android 4.2.2. from rental store have not been able to access the internet they don’t know anymore than I do getting ready to give it back the screen freezes up also this wasn’t such a good deal anyway need help accessing the internet did all the cache things resets and etc help

    • Bob Thompson | | Reply

      Hi jenny,
      You did nor mention what wireless company you use, which network your phone is on, or what specific model of the mega you are using. I’d need to know that to help you. If your not sure which network you are using, just say that

  41. robin bateman | | Reply

    i have blu studio 6.0 HD 651D i updated to lollipop 5.0.2 and i need apn setting to recieve picture messaging for straight talk att compatible sim

  42. Christian Ossenfort | | Reply

    I just purchased the Blu Win HD LTE and am using an at&t straight talk phone service with it, my messages and calls work but my internet and picture messages do not. Please help!

  43. Sabrina | | Reply

    My internet isn’t working neither is my MMS on my Blu studio 5.5 and i have changed all the Apn’s and have called the Go Smart customer service and there troubleshooting hasn’t worked… Can someone point me in the right direction so i can fix this problem..

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