Before You Cancel Your Fios – Verizon Doesn’t Prorate Your Bill


I recently cancelled my Verizon FIOS Home Internet Service and they did not prorate my final bill. They charged me for the entire month, not just the 10 days of Internet service I actually used. I know in the past that Verizon used to prorate bills but apparently they no longer do.

A quick search on on the Web led me to this thread in the Verizon support forums. No bill proration after cancellation. The post is dated from 2/2018 so I guess they have been doing this for at least a year and a half at the time I’m writing this. According to the thread, Verizon changed their policy and noted this in their terms and conditions of service. See Verizon Online Terms of Service See Section 10.


The original poster of the thread unfortunately canceled his service one day after the new cycle started. Like me, he cancelled when they raised the price.

The takeaway here is that if you plan to cancel a service make sure that your bill is prorated or you line it up to cancel on or near the end of your billing cycle so you don’t pay for service you aren’t getting.

I like FIOS. The other option in my area is Xfinity (Comcast). I think FIOS is a little better. I’ve used Comcast previously and I don’t have anything bad to say about the service. Some of my neighbors who have tried both said that Comcast’s Internet speed noticeably drops during the day. Others have left FIOS over continuously rising prices.

I was using their $40 100/100 MBps Internet Only plan. After 12 months they raised the price to $50 and the bill was $55 with taxes and fees. That is an extra $120 per year or three months of service at $40. I canceled my service and my wife signed up for the $40 plan.

If you are interested in FIOS, you can check out the latest deals here.

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