I recently transferred my wife’s prepaid wireless service from AT&T Prepaid to Mint.
Unfortunately I had to call AT&T to get this information. You can’t get this information from the phone or from the myATT prepaid online website.
To transfer her number I needed her AT&T Prepaid account number and PIN. I needed this information so that AT&T would transfer her current phone number to her new wireless company, Mint Mobile.
I called 611 from her phone, fought my way through the online voice prompts to get transferred to a customer service representative.
When I asked for my account number they wanted to know why so I told them it was “for my records” so that I could skip the customer retention efforts. They provided the account number without much discussion.
I also needed to ask them to reset my PIN code. To do this they texted me a temporary PIN to verify I had the phone,
I then needed a temporary password to log into the myAT&T website To reset the password and pin. It was mildly annoying to do this using the web browser on her iPhone.
Once this was all done, I verified my account number and pin before ending the call.
When I signed her up for Mint I entered this information into the Mint app on her phone and the transfer took about two or three minutes.