How To Restore Your iPhone Using iTunes

A number of iPhone 3 and 4 readers tell me they do not see the Cellular Data Network menu when they insert the T-Mobile network SIM card into their iPhone.  I have  heard it said that if your iPhone is locked you won’t see this menu.  Yet others have claimed success with locked iPhones.

If you are using an iPhone 3gs, iPhone 4, or iPhone 4s that was previously used with AT&T you should request an unlock from AT&T.  The worst that can happen is they deny the request.  Its free.  see Unlocking Your AT&T iPhone

Some readers tell me that after doing the iTunes restore, they are able to see the Cellular Data Network settings (with the SIM Swap). Others claim it doesn’t work. I had one reader who did the restore, told me it didn’t work. Tried it a second time and it worked, so I am wondering if you need to to the restore a certain way. I am setting up this page for people having trouble with getting stuff to work with the restore.

I just did a restore on my iPhone and wrote down some steps. It’s not a polished guide.  I used iTune 11.02 on the Mac.

  1.  Connect your iPhone to a Your Mac or PC and run iTunes.
  2. Choose your Back Up Option iCloud or This computer
    I recommend that you backup to this computer so you have a full backup. If you backup to iCloud you are only backing up the data you have specified in the iCloud settings on your iPhone
  3. Click Back Up NowThe iTunes progress bar will show the backup in progress. When completed you will see the date and time of the last iPhone backup appear under the Back Up Now button
  4. Click Restore iPhone…
  5. Click through additional dialogs
  6. accept the any IOS updates
  7. Wait..
    iTunes will download the latest iPhone Software Update
  8. After the iPhone is restored, iTunes will offer the option to setup a a new iPhone or Restore from the Backup.
  9. Remove the iPhone cable
  10. complete the iPhone setup on the iPhone
  11. choose the minimal options (for example no need to login to  setup your Apple ID)
  12. I suggest setting up a WiFi

With a fresh iPhone, repeat the SIM Swap and see if you get the Cellular Data Network menu. If  you can try the SIM swap, see if you can get it working.  Restore your iTunes backup after your are done.


  1. Christina | | Reply

    Hi Bob!

    I have a iphone4s. I could not get the SIM swap to show “cellular data network.” So I followed all the FAQs, I rest my network settings, SIM swap still would not work. Now I have reset the phone to factory settings and the SIM still will not show “Cellular Data Network.” I’m with Net10

    Any suggestions?

    Thanks for all of your help!

    • Bob Thompson | | Reply

      Hi Christina,
      When you did the restore, did you reload your backup before trying to setup your phone. Is your iPhone an ATT iphone? to you know if it is unlocked?


      • Christina | | Reply

        It is an unlocked AT&T phone. No, I haven’t done the back up to the phone yet. Should I try backing it up and then doing the SIM switch again?

        Thank you!!

        • Bob Thompson | | Reply

          I think you should try one more time. Do the restore iPhone from iTunes. Backup your data first. After the restore, just do the minimal setup on the phone, and try the SIM swap. You can also submit an unlock request to ATT to make sure the phone is unlocked.
          you can find more info here:

          I will share that some people are unable to get the the Cellular Data Network menu ever. I don’t know why. About half or more of the readers I talk to are able to get to the menu when their phone is unlocked and they do the restore. I don’t have access to a an iPhone with this problem, so I pretty much have to go by what other readers tell me worked for them.

          Please let me know what you decide to do.


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