A Reader, Diane writes
I have an Iphone 4s using a tmobile sim on Straight talk on IOS7. I updated about 3 months ago. For the last week and a half it stopped working. I do not have access to data, MMS, picture messages. i tried the guide using each apn to see which would work with no success. when I do the first two apns, and check the connection, I get redirected to androidpai.t-mobile.com with a blank screen and for the wap.tracfone apn I get redirected to u.web2go.com and it gives a tmobile message saying “your data plan does not work on this device” and it has a link for me to upgrade my tmoble data plan.
Please help, I have been trying over and over and nothing seems to be working. I cannot download attachments, send or receive iMessages or get access to the internet (without using wifi).
Sorry to hear your data connection is not working. I don’t know what is causing the problem nor do I have a solution. I can share with you what I know and make some recommendations.
In the last week, I have heard from 4 or 5 readers all having similar problems using Net10 Wireless’ T-Mobile network-compatible SIM. Straight Talk Wireless customers are also having the problem as well
You are the second person to specifically mention trying to load a web page and getting redirected to the u.web2go.com page.
1. Call Net10 / Straight Talk support.
Tell them your phone is working with the wap.tracfone APN profile installed from the Net10 / Straight Talk website. Tell them it is connecting to this T-mobile u.web2go.com site so clearly your phon is on the T-Mobile network. Ask them to fix it. Ask to escalate the issue. Call Tracfone executive resolution if support isn’t helping. (Tracfone, Net10, and Straight Talk are the same company).
2. Transfer your service to a new Net10 / Straight Talk T-Mobile network-compatible SIM.
Sometimes transferring your service to a new SIM solves these types of problems. I don’t think the problem is with the SIM, I think that in the process of transfering your service to the new SIM the problem gets corrected on wireless company’s side.
3. Transfer your service to a new Net10 / Straight Talk ATT network-compatible SIM.
Currently I have only heard from readers having this problem with the T-Mobile network-compatible SIM. Moving to an AT&T network-compatible SIM should solve the problem.
Before doing this:
- verify the AT&T network works, where you live, work or plan to use your phone.
- Check that your phone is compatible with the AT&T network
- Make sure your phone isn’t locked and can be used with the AT&T network
I’ll update this post, when I find more information.
Other readers, are you using the Straight Talk or Net10 Wireless T-Mobile network compatible SIM? Are you having problems connecting to the network? If so, leave a comment here and share your experience.