A reader, Eddie V, writes..
I sadly fell victim to straight talk data suicide 2 months ago. Being a Verizon wireless customer for so long I was easily loired into the fantasy of unlimited everything (especially data) for under 50 bucks a month. Needless to say SURPRISE I have no data after a week or less of the monthly data restart date. I can’t even load a Google search suggestion and as far as playing a game or downloading anything of any size from anywhere… Its absolutely impossible. Straight talk won’t help because my data is not technically gone, its just sooooo slow that it’s useless. My Question is… How if any way can I get around this or be my own customer service rep and look into seeing if I have a virus or a missed wired device. Thanks
While Straight Talk Wireless offers Unlimited Talk, Text, and Data Plans they will reduce your data speeds from very fast 4G data speeds to very slow 2G data speeds after you use 5GB of data in your monthly billing period. Straight Talk’s Unlimited Data is set up so that you’ll always have data during the month, but after you reach the 5GB limit your connection will only be good enough for very limited things like checking email rather than the things you might normally do like watching video or listening, streaming music, or whatever you normally do on your phone.
But in practice many people say their cellular data is completely unusable at these speeds. I don’t remember ever hitting the limit myself, but I do know how bad slow unresponsive 2G data speeds can be.
Normally your cellular data speeds should only be reduced from fast 4G speeds to slow 2G data speeds if you reach this 5GB limit during the month and should return to 4 GB after you renew your plan. The most common issues I hear about from readers are their internet speeds:
- were reduced before they have not reached their 5GB limit
- were reduced after reaching the 5GB limit, but never returned to 4G speeds after the next billing cycle.
- were mysteriously reduced after a billing cycle
There are a few things you can do to better understand how much data you are using and how fast or slow your data is. To check how much data you have used during the month, text USAGE to 611611 and you’ll receive an automated reply telling you how much data you have used. To learn more see Checking Your Straight Talk Wireless Data Usage. To understand exactly how fast or slow your data speeds are you can measure your speeds using Speed Test. To learn more see Using SpeedTest to Measure Your Internet Speed
Your Straight Talk data speeds could be slow for other reasons too. You might be in an area where you are only getting a slow 2G network connection or your phone is set to use a 2G connection.
If your data is very slow there is little you can do yourself. You can contact Straight Talk Executive Resolution and ask them to look into the problem for you and they might be able to fix it. Executive Resolution is more effective at resolving problems then Straight Talk’s normal technical support. You can contact them by phone or email at ST.CorpResolutionTeam@straighttalk.com
In 2020, you have a lot of choices for prepaid wireless service. You may be able to save $100s per year and get the features you want such as Wi-Fi calling, Mobile Hotspot, and Visual Voicemail. Sound good? to learn more see, Is Straight Talk Your Best Option in 2020?