A reader, Jerry, writes..
Well I transferred my number from one straight talk phone to the other on the ST website lastnight! Its been almost 24 hours and Both the New and the Old phones are Not working!! I’ve been on the phone with them throughout the day and those Dummies working there are Clueless morons! I have a Business using my phone and probably lost calls today, all day from potential customers! They said they are Porting my number…..but again it’s just a number transfer from one ST phone to another one! I will be quitting these idiots when this is all fixed…hopefully. Then I will have my number ported to a different co. Been with ST for over 6 years too!
Sorry to hear about the problem with your phone.
I seem to recall that the last time I did a service transfer like this, I needed to log into my Straight Talk account and click a button to complete the transfer. When you log into your Straight Talk account what does it show as the status for your current and new phone? Does it show either as active? I’d start there.If that doesn’t help, and your service still isn’t working, I recommend escalating the issue by calling the Straight Talk executive resolutions department at 1-305-715-6500 or 1-800-876-5753. It’s available Monday – Friday from 8:00 AM to 7:00 PM EST.
As for leaving Straight Talk over the incident, you have every right as a customer to take you business elsewhere. Straight Talk offers low prices on cellular service. There unlimited plan offers the most high speed unlimited data for the money. (3GB for Straight Talk phones / 5GB for BYOP phones). Many readers have told me about their issues with Straight Talk support. Long wait times on hold. Service representatives that are unable to solve their problems. More recently I am hearing more people tell me they were disconnected during service calls. There is a lot of anger and frustration out there.
All that said, we vote with our wallets. We could all use ATT, Verizon,Sprint or T-Mobile. These services cost more, but the customer support experience is better. You can go into any mall and usually find a store for your company and have them fix the problem in person. These companies also offer less expensive prepaid plans, which in general, offer less data that Straight Talk, but you then have the advantage of using the support network mentioned above.
If you decide to change wireless companies, please let me know what company you choose. Or if you want to discuss that more, feel free to leave a reply below. I encourage all smartphonematters readers to make informed choices when choosing a wireless company