Problem Receiving Picture Messages on My Straight Talk Samsung Galaxy Prime Core

A reader, Rosemarie, writes…

I just bought a Samsung Galaxy Core Prime from straight talk at Walmart and had my number transferred from my other straight talk phone. I couldnโ€™t receive messages at first and then after calling the company it finally worked. Now I can only receive pictures from some people but not from others. I donโ€™t understand why, but I want to be able to receive all pictures. Can you help me figure this please??? I called the company twice and they reset my entire phone but still nothing. The phone came with a sim card already installed.

Hi Rosemarie,
Hmm. I am not sure what the issue is. I’d have to ask a few more questions. When you say you are not receiving pictures from some people, do you mean you don’t get any message? or do you mean the picture doesn’t come through?

Also, do you notice anything in common about who you are not receiving pictures from? For example, people using iPhones, or people using a particular wireless company? Can these people receive pictures from you?

Also I’d like to know what network this phone is using. Do you know if it’s Straight Talk’s ATT , Verizon, TMobile or sprint network? Did you need to install the SIM in the phone? Do you still have the plastic card the SIM came attached to?

Let me know.

34 Comments

  1. Janie Luciano | | Reply

    I cannot receive or send pictures from my Galaxy Prime cell. It started a couple of days ago. Can you help?

    • Bob Thompson | | Reply

      What is the model number of your phone? Do you know if you are using Straight Talk’s ATT or Verizon towers?

    • Bob Thompson | | Reply

      If you can find the APN settings on your phone, you can check to see if they are set correctly for Straight Talk’s Verizon network, found here Straight Talk APN Settings. Those settings may be hidden though. You could try resetting the default APN or resetting the network settings if your phone has the option too (will remove Wifi passwords). You can also try contacting Straight Talk support, tell them your data isn’t working and they may be able to resolve the issue on their end with an over the air update of the APN.

  2. Richard Coy | | Reply

    We are having the same problems with our phones. A galaxy prime and a S4. Customer service could not fix. Is the problem caused because the phones are using android version 4.3?

    • Bob Thompson | | Reply

      You didn’t answer any the questions I asked in the article. I don’t know which Straight talk network you are using? Did you also set the APN type to default,mms,supl? (att and tmobile only)

    • Bob Thompson | | Reply

      also if you just signed up and transferred your number, for some reason it can take a few days to receive MMS messages..

  3. Michelle McKim | | Reply

    just purchased a new Straight Talk Samsung Galazy Core Prime. sending MMS text and they do not get received by recipient, I also cannot receive picture or video messages from anyone. I have gone into settings, More Networks, Mobile Networks, and looked for the Access Points Name but that option doesnt even exist??? I only have Mobile Date, Data Roaming, and Network Mode which is set at CDMA/LTE/EVDO. also the VPN…. well there are none??

    • Bob Thompson | | Reply

      Sounds like your APN settings are hidden. Do you know if your phone is using the ST Verizon network?

      • Ms Aaron | | Reply

        I have a friend who has a straight talk Samsung Galaxy core prime phone and she can’t send or receive pics. I’ve read some of the answers …does she need to change her APN settings? What would that need to be changed too? Thanks for your help

  4. Chris | | Reply

    I can’t send or recieve messagea to anybody

    • Bob Thompson | | Reply

      Did you set the apn? What network are you using?

  5. Chloe | | Reply

    I also have the Samsung primecore phone brought it fron best buy. I can no longer get all of my msg options like lock or foward and I cannot download pictures text. All these options I did have the first month of having this phone. Im using metro pc and the people that i cannot receive pic text also have android phones. HELP PLEASE.

  6. Dot | | Reply

    I bought a galaxy samsung prime core straight talk phone. When I snap a picture how can I send it throught message to someone

    • Bob Thompson | | Reply

      You can email it to them or attach it to a text message. Do you know how to do that?

  7. val | | Reply

    I have straight talk but had to get a new phone. I got a BLU AT&T unlocked phone and can’t receive pics in text messages and my phone doesn’t work well unless on wifi. I’ve changed the APN settings and talked to customer service and nobody knows what’s wrong with my phone.

  8. Cassandra | | Reply

    I figured it out. Changed my network mode and now it works fine. Can’t believe it was that simple and the customer service at straight talk couldn’t tell me that.

    • Courtney | | Reply

      Same here Cassandra…3 days of non working service with them and 7 different reps and supervisors and still nothing!!!

  9. Courtney | | Reply

    I also have no picture messaging (internet is fine, text, and rest of programs) on my “t-mobile” unlocked galaxy s5 that I am using on BYOP through Straight Talk as of yesterday. I am so tired of their customer service reps telling me to give it time when clearly they have no clue themselves! Changed the APN settings, done the clearing, safe mode, and hard reset, stopped using my ChompSMS and defaulted back to messenger but still says check APN settings …this is ridiculous!

    I just got this phone through t-mobile after being with them for 3 years and was tired of paying outrageous monthly bills so paid the phone off and got it unlocked before leaving them and never had a problem til yesterday when I went to Straight Talk ๐Ÿ™

    Please help…as you seem to be the only one with common sense and brain waves!!!

    • Bob Thompson | | Reply

      Courtney,
      Check to see if you can whether you can send or receive picture messages. Sometimes people have an issue with one direction but not the other. Try setting your APN type to default,mms,supl for Straight Talk TMobile or default,mms,wap for Straight Talk ATT. For some weird reason, it sometimes takes a few days to be able to receive MMS after transferring your number over. I had the same issue with one account I set up.

      Test sending and receiving, try setting the APN type. let me know how it goes.

      • Courtney | | Reply

        Bob,

        I have changed my APN through ST customer service reps giving me the t-mobile APN settings((which is who I was previously with…still nothing)) ๐Ÿ™ They have given me 3 different kinds of APN’s to try and still nothing.

        1.) Samsung Galaxy S5 unlocked through T-mobile
        2.) BYOP sim through Straigh Talk (T-mobile micro Sim GSM)
        3.) ChompSMS or preset messenger neither work…
        4.) 3 days over 72 hours of paying for their service and nothing

        I’ll try yours but man this stinks, I should of stayed with T-mobile ๐Ÿ™

        • Courtney | | Reply

          Also Bob…I did not port my old T-mobile number as I figured just getting one through ST would make this transition easier?! Ha…so much for thinking logically, huh?

          I am getting ready to insert your options now…cross fingers!

          • Bob Thompson | |

            Hi Courtney,
            OK. Let me know how it goes.

          • Courtney | |

            It worked!!!!!!! It’s sad that tech support or supervisors there could not figure it out but someone that doesn’t even work for them did! Thank you so much!

            APN type to
            default,mms,supl for Straight Talk TMobile…is what I used!

            Again, thanks you!!
            Courtney

            For anyone that has a Galaxy S5 from T-mobile here are your correct settings ๐Ÿ™‚

            APN Settings

            Name
            Straight Talk

            APN
            wap.tracfone

            Proxy
            not set

            Port
            8080

            Username, Password, and Server
            not set

            MMSC
            http://mms.tracfone.com

            Multimedia message proxy
            not set

            Multimedia message port
            8080

            Good Luck!

  10. Cassandra | | Reply

    There is no bubble.

  11. Cassandra | | Reply

    They don’t see a bubble at all.

  12. Cassandra | | Reply

    I have the same problem and was told that this phone could not receive picture text messages from iPhone users which is ridiculous because I did on my previous phone which was cheaper.

    • Bob Thompson | | Reply

      Hello Cassandra,
      I never heard back from Rosemarie. If you like, answer the questions I asked her and I will try to help you.

      • Cassandra | | Reply

        The network is verizon. The Sim card was already in phone when purchased. I can receive and send regular text to iPhone users but cannot receive or send picture texts.

        • Bob Thompson | | Reply

          Hi Cassandra,
          OK. So you can send and receive picture messages to Android users, but you cannot to iPhone users. When you send an picture message to an iPhone user, do you get an error message or do they just not receive it.

          Try changing your default MMS app. In Settings > Wireless & Networks .. chose More… change your default messaging app to to Hangouts. If you don’t have hangouts installed, download it from Play Store. Try sending and receiving messages again.

          A couple other things.
          When your iPhone friends send you a picture message with a text. ask them if they see their message in blue bubble or a green bubble.

          • Cassandra | |

            There is no error message. I’m just not getting the message and they are not receiving mine. It doesn’t work in hangouts either.

          • Bob Thompson | |

            Do your iPhone friends see a blue or green bubble when they send you a message?

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