A Reader, Patrick asks,
I have an iphone 5 purchased from walmart that I’m currently using with straight talk. It’s a CDMA and works off of the Verizon towers. I’m running IOS 7.1.1. I haven’t been receiving notifications when someone leaves a voicemail since I got the phone. Straight talk had me to reset my phone completely. After doing that, not only do I still not receive notification of voicemail, my data and mms are not working. I have talked to multiple people at straight talk and apple. No one seems to be able to fix the data. I have researched and tried multiple techniques and still can’t seem to fix the issue. I’ve tried several different sim swap methods that I saw for older IOS but I can’t find any info for IOS 7.1.1. I’m 19 days outside my warranty with apple. Please help
Sorry to hear your data and MMS are not working. With iPhones using the Verizon network, you don’t set the APN settings in the Cellular Data Network page yourself. The settings are supposed to be pushed to your phone over the air when you activate your phone.
You mentioned that Straight Talk support suggested you reset your phone completely. I am not sure what they had you do. I don’t know if this will work, it is what I’d try.
Tap Settings->General->Reset->Reset Network Settings. Test your data and MMS. If it doesn’t work, follow the activation instructions from the Straight Talk web site.
Follow the steps under 5. How do I activate my iPhone?
I’d try dialing *22890 and if that did not work, try all the steps listed there.
Let me know how it goes.