Many readers contact me and ask for help with their APN settings for their Android phone after they tried setting their APN setting but it didn’t work. The first thing I recommend is to try a Reset To Default and then try re-entering their APN settings. Enough readers have told me that this step solved the problem, so its worth trying. I am not sure whether the Reset to Default actually clears something in the phone itself, or whether they made a mistake entering the APN settings the first time and corrected it the second time.
Resetting to Default is easy.
From your APNs screen in Settings, choose the Reset To Default menu item. The phone will remove all the APN from your phone and add one or more default settings that it thinks are appropriate for the SIM you have in your phone. After this step, edit each APN in the list by tapping on it, From the menu, choose Delete APN. Repeat for each APN in the list, until the list is empty. Next, Tap the + to create and edit a new APN and reenter the APN settings for your wireless provider.
These are the steps on the Google LG Nexus 5 using Android 4.4.4. The steps may differ depending on your phone model and Android version but hopefullly will be similar enough to follow.
- Tap Settings
- Tap More
- Tap Mobile Networks
- Tap Access Point Names
- Tap Menu (3 vertical dots)
- Tap Reset to Default
- Screen displays Restoring default APN settings
- Screen displays Reset Default APN settings completed.
- Tap ATT Phone (first APN in the list)
- Tap Menu (3 vertical dots)
- Tap Delete APN
- Repeat steps 9-11 for any remaining APNs in the list
- When the list is empty, Tap Add (plus in circle)
- Edit your new APN and Tap Save when done entering your APN settings.
7 Comments
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- Tap Mobile Networks
What do I do if my APN setting is grayed out I can’t go into it I’m with qlick on a sylo 4 phone new sim card still no data access says I gotta get configuration for. Service when I have service this is just a sim card they sent cause they upgraded some stuff please help
DeeDee
Sorry, I don’t know what “qlick” is and I’m, having trouble understanding the rest of your comment.
I have change the airtel apn that default,supl and bearers some top six but from that time my internet is catching very slowly
Please take this problem seriously
Access point names is not an option when I go to more networks everything else you showed is. What do I do
What type of phone are you using? what wireless carrier? it’s possible the APN settings are hidden on your phone / carrier.
Thanks for your help, but there’s no apn setting on my studio 6.0 hd. All i see is vpn, mobile networks and so forth. Noe when i click access point names, nothing shows up in the pop up. Strange right?
PLEASE HELP ME?
Hi peter,
I think that even after tapping access point names you should be able to do a reset to defaults. Sounds like your APNs list is just empty.
If the list is empty, you can try How to Set up Straight Talk Wireless Data and MMS on Your Nexus 5 Running Android 4.4