Transferring Your Existing Straight Talk Service to a New Straight Talk Phone or SIM


Want to transfer your existing Straight Talk phone number and remaining service balance to a new smartphone or SIM? Well you can and in this article I’ll show you how and explain what you need to know. See my video below.

Transferring your current Straight Talk phone number and remaining service balance to a new phone or SIM isn’t difficult. You can contact Straight Talk customer service and ask them do it for you or you can do it online from straighttalk.com. To contact Straight Talk support, see Contact Straight Talk Support

Looking to sign up for Straight Talk?

This article is for current Straight Talk customers. If you want to learn how to sign up for Straight Talk, keep your current number, and use your current smartphone see my articles below.

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Moving Your SIM Card

Sometimes transferring your Straight Talk service to a new phone is as simple as moving the SIM from your current phone to your new phone. You can move your SIM card if your:

  • current phone uses Straight Talk’s AT&T or T-Mobile network
  • new phone is compatible with the Straight Talk network you are using
  • current phone and new phone both use the same size SIM card

For more information about when you should or should not move your SIM card, see: Moving Your Straight Talk SIM Card To Your New Phone

Moving Your Straight Talk SIM Card To Your New Phone

Want to transfer your existing Straight Talk phone number and remaining service balance to a new Using Your Current SIM card You can move your current SIM card from your current Your...

Transferring Your Service From straighttalk.com

If you are unable to move your SIM card from your current phone to your new phone then you’ll need to transfer your service online from straighttalk.com

Creating Your Straight Talk Account

To transfer your service using straighttalk.com, you’ll need an account. If you don’t already have one, now is the time to set one up. Once you have created your straighttalk.com account, you’ll see your current phone listed as an Active Device. Later you’ll be able to transfer your phone number and remaining service balance to your new phone or SIM. You could probably create your account during the transfer process, but I think its better to do it beforehand.

Your New Phone or SIM card

If you are planning to transfer your Straight Talk service, you’ll need a either a new phone, a new SIM card, or possibly both. If you bought your new phone from straighttalk.com or from Walmart everything you need is in the box.

If you got your new phone somewhere else, you’ll need to by a SIM card for your phone. SIM cards come in three sizes, Standard, Micro, and nano you’ll need the right size SIM card for your phone. You’ll also need to make sure that you order the SIM card for the Straight Talk network you want to use. (AT&T, Verizon, or T-Mobile). Make sure your new phone is compatible with the Straight Talk network you want to use.

Want to order a the SIM or Activation Kit?
Click here to order online from straighttalk.com


Not sure how to order? See my article and video showing you exactly what to do.
Click Ordering a Straight Talk SIM Card Or Bring Your Own Phone Activation Kit

Your Phone Number and Service Balance

You can transfer your phone number to your new phone and your remaining service balance as long as your new phone is eligible for your current plan. If you are using Straight Talk’s $30 plan you will not be able to transfer your remaining service balance to a smartphone or BYOP phone. Your phone number will transfer, but you’ll need to purchase a new service plan for your new phone.

The last time I transferred my Straight Talk service to a new SIM card, it took only a minute before the new SIM was active. Straight Talk claims the process can take up to 48 hours so make sure you plan your transfer accordingly.

Transferring Your Service

Now, I’m going to show you how to transfer your Straight Talk service. I am currently using Straight Talk’s AT&T network with my iPhone 6s with the $45 BYOP plan. I’m going to transfer my service to a new Straight Talk AT&T nano SIM. When I am done, I’m going to use that SIM in the same iPhone 6s. For most people, when you transfer your service you’ll be transferring your service to a new Straight Talk phone or a BYOP SIM card. If your transferring to a new SIM card, it would usually be a different size SIM or for a different network, otherwise you would just move your SIM.

  1. Go to straighttalk.com
  2. From the menu, Click Activation
  3. Under Bring Your Own Phone or Devices, Click Activate
  4. Under I HAVE A SIM CARD, Click Select
  5. Under Enter your SIM card number here, type in your SIM card number. Click Continue
  6. Under KEEP MY NUMBER, click Select
  7. Under Please enter the phone number you want to keep here, type in your phone number, Click Continue
  8. Under We noticed that you are currently an active Straight Talk customer. To continue with this process, please log into your account., Log in with your straighttalk.com account
  9. Under Information About Your New Device, Make sure your SIM number is correct. The first 5 digits may be missing. That’s OK
  10. Under Information About Your New Device, Enter a nickname for your new phone or SIM if you want
  11. Under Information About Your Current Device, check the button to the left of your current phone.
  12. When ready, Click Submit

221 Comments

  1. Rylan | | Reply

    I bought a iPhone with a SIM card from straightalk and now I want a new phone that’s a unlocked Samsung phone that is not with straighttalk. Can I just transfer the current sim I have in my iPhone into that Samsung phone? Also, can I put another sim into my iPhone from another carrier like at&t and give it to a friend?

  2. Wayne | | Reply

    My wife recently cracked her iphone se so I bought her a new one in June from Walmart. When I got to the part to insert sim card I looked for one but didnt see one not knowing at the time that it was supposed to come with one. Even when you look whercontesays contents in this box it doesnt mention it. Anyway i put my wifes old sim card into the new phone. So today I went to activate the new phone for service on website and everything went thru but of course it wasnt. I contacted straight talk and they say take the phone back to Walmart and get sim card. Im like I cant because I purcJuned this phone in June. Boy did I learn a valuable lesson. Is there anything I can do or is this phone just no good now except for wifi use? Thanks for your time.

    • Bob Thompson | | Reply

      Your new phone is still good.

      The SIM card should have come in a little envelope on taped to the back of the package. You could go back to Walmart with the phone and receipt and ask them for the SIM. Worst case, they say no. You could order a BYOP SIM from Straight Talk, you need a nano SIM it costs a dollar.. Most likely for Straight Talk’s Verizon towers. You could also tell Straight Talk customer service you lost the SIM and ask them if you can order a new one and see what they say. I’d do it over online chat.

      Do you know which towers her old phone was using? Does your wife’s service still work with the SIM in the cracket phone? What happens when you put her current SIM in the new phone?

      • wayne | | Reply

        Took phone back to Walmart but since its passed 30 days theres nothing they would do. My wifes old phone used Verizon towers and so will new phone. I currently have had her old sims card in new phone since June. I bought service and activated her new phone online on Friday with the old sim not knowing it wouldnt work. Her old phone still works somewhat with the old sim its just phone is cracked and hard to get it what you want it to do. Im still gonna contact straight talk and see what they say if I tell them I lost original sim. If nothing else could i put old sim card back in old phone and purchase service for it and then transfer it to new phone? Thanks for your time.

        • Bob Thompson | | Reply

          I’d try asking them to sell you a SIM or just order a BYOP SIM.

  3. Jason | | Reply

    So I bought a ST iPhone 8 from Walmart and it came with a Verizon sim that I activated it with. Come to find out some areas I work at only have ATT service. Can I buy a new ATT sim from straight talk and activate it in my phone and be on ATT?

    • Bob Thompson | | Reply

      Yes. But… Straight Talk will tell you no. I will tell you it will work. Buy a Straight Talk AT&T online for $1. Transfer your service from the iPhone 8 to the ST ATT SIM. Your number and balance will transfer over.
      Transferring Your Existing Straight Talk Service to a New Straight Talk Phone or SIM
      But… Keep in mind your iPhone 8 is currently locked to Straight Talk. You’ll need to use have it active on Straight Talk for 12 months before they will unlock it for you. After that you could use it with another carrier. I don’t know if they will unlock for you after 12 months if you switch to the ST ATT SIM.
      And there are some differences….
      Also you may be currently able to use Visual Voicemail. When you switch to the ATT network they only have regular voice mail. However, you might find that you get Wi-Fi calling on the ST ATT network.

      • Jason | | Reply

        Thanks. I will try it. I was pretty sure it would work even though ST told me it wouldn’t. The iPhone 8 I have is the model that is both GSM and CDMA compatable.
        I had a iPhone 5s on Straight talk using AT&T and the visual voice mail seemed to work.

  4. Alexis | | Reply

    So right now I have a zte max duo and I wanna switch to a Samsung Galaxy Mega 2 G750a Unlocked GSM 6-inch 4G LTE Smartphone – Black (Certified Refurbished) will I need a new SIM card and can I keep my same number? I have a straight talk Verizon.

    • Bob Thompson | | Reply

      The G750a is an AT&T phone. It will work on Straight Talk’s ATT network. You can keep your number, you’ll need a ST ATT SIM. When you are done, you phone will be on the ATT network. If the ATT network works well in your area, then you should b ok, it not find s Verizon phone.

  5. Sarah | | Reply

    I had a ST iphone 5s. I bought a iphone 7 from them. I took the sim card out of the 5s and put it in the 7. My new phone works but sometimes my old phone works too. Even though it has no SIM card in it, it will ring when someone calls me instead of my new phone. Or my son can text on it (I gave it to him to play games on). How do I get it to stop working? Maybe because it’s connected to the same icloud account?

  6. Jolana | | Reply

    I’m currently using a phone from at&t but it’s set up on the byop kit . Now i wanna buy a phone from st but I’m worried my sim won’t work

    • Bob Thompson | | Reply

      To use your current AT&T SIM in your new phone, the SIM card from the current phone needs to fit in the new phone. If the current SIM card is too small, you can use an adapter so the SIM will fit. If the current SIM is too big you’ll need to transfer your service to the appropriate sized SIM.

      I bought a Straight Talk iPhone SE last year and it came with a Straight Talk Verizon SIM card. My Straight Talk BYOP SIM card works in the phone. I don’t think you’ll have a issue. Before you order your phone, contact Straight Talk customer service and ask them which towers the phone uses for your Zip code. Most likely it will be the Verizon or AT&T towers.

      If the phone ships with the AT&T SIM card, you can use your existing SIM or transfer the service to the new SIM. If it ships with the Verizon SIM, you couls transfer the service to the new SIM but then you’d be on the Verizon network. You’ll need to decide if Verizon has acceptable coverage for you.

      Your AT&T SIM should work. The only downside I can think of is that if you do not activate the phone with the included SIM, you may not beable to unlock the phone after using it for 12 months. You’d only need to unlock the phone to use it with another wireless company.

      Ihope this helps.

  7. kurt firestone | | Reply

    I currently have a galaxy s4 on att straight talk and bought a lg v20 that says tmobile when you turn it on. The sim cards are different sizes and will have to buy a nano sim, how do I transfer info onto the nano sim if I can. ? Ty

    • Bob Thompson | | Reply

      I’ll give you a longer reply soon. For now, you need to find out if that lg V20 is locked. The easiest way to check that out is to borrow an AT&T nano SIM from a friend and put it in the V20. If you can make a phone call with that SIM in the phone, then the phone is unlocked.

  8. MissB | | Reply

    Does your old phone or phone you a re transferring minutes/number from need to be turned off before activation?

    • Bob Thompson | | Reply

      No. Your current phone will stop working. Your new phone will start working. You should turn your new phone off and on again after transferring the SIM or service.

  9. Amber | | Reply

    I’m broke my unlocked phone that had the bigger straight talk att SIM in it. I bought a straight talk phone. Bc it is a straight talk phone that can hold a nano SIM do I need to buy an nano SIM to transfer my number and service to it or do I not need one bc it’s a straight talk phone?

    • Amber | | Reply

      I bought a used straight talk phone.

      • Bob Thompson | | Reply

        You’ll need a new nano SIM. You’ll be able to transfer your service. Do you know which ST network you are currently using? ATT, Verizon, T-Mobile?

  10. Jeremy | | Reply

    Tried this and somehow my number got switched to a different carrier so now I have two useless phones.

  11. Brook | | Reply

    What if my old phone broke and I got a new phone. I don’t have AT&T network or a Verizon network of a T-Mobile network. How do I activate my new phone?

    • Bob Thompson | | Reply

      You just need to follow the instructions and transfer your service from your current phone to the new phone. You may want to make sure your new phone will use same Straight Talk network as your current phone or you may notice a difference in service in your area.

  12. Lynn | | Reply

    I bought a lg fiesta lte and used the sum in the phone before i had straight talk AT&T now I don’t have as good as service as before what can I do can I use my old sim with new phone to get my good service back ?

    • Bob Thompson | | Reply

      which model LG fiesta, the L64VL or the L63BL? Did the SIM with the LG come attached to a plastic card? what color was that card?

  13. C3 Bulding | | Reply

    I’ve got current service with straight talk. Have an Iphone 6plus and want to change it to an android device. I think I need to change the IMEI number to permit the phone to work proper on the network. Looking for a way to expedite the process and dont see anything in the straight talk site to accomplish any ideas??? Im going to be using same SIM Is this permitted?

    • Bob Thompson | | Reply

      I outlined the steps in the article and video. Were you able to follow it?

  14. Richard Loxly | | Reply

    Before publishing anything else, please read up on the difference between the words “your” and “you’re”.

    Thank you.

  15. Ronald walrackk | | Reply

    I bought a 55 dollar unlimited straight talk card and a Rca voyager 111 tablet. I was told there would no charge to activate and 1 dollar for Sim card mailed to me I cannot get customer service now. Please e mail or call me so I can order the correct Sim card. And activate. My tablet

    Com

    OT THANK YOU

    Com

    • Bob Thompson | | Reply

      Your best bet is to order A 1 dollar sim online. The $55 kit is phones, not tablets. I can’t call or emIl you because I don’t work for straight talk so I can’t provide customer service.

  16. Fredrick Smith | | Reply

    Hello. I am sure my question has already been answered but I didn’t see anything specific to my issue. I have ST. It was a BYOP with a Galaxy S3 and used my # from that phone which is from Alaska. I did this while living in Texas which is where I still live. I moved the sim card to a newer LG phone due to problems with S3. Just moved the SIM and worked great. Fast forward to now and a friend gave me a ZTE Max Duo LTE. Great little phone. Chatted with ST to get service and # transferred over cause it is a smaller SIM in the ZTE. Was trying to see if I could do it using the old SIM from the ZTE. They say I can do it but will need to change my number. Which I don’t want to do. Their excuse is CDMA is not available in Alaska. That is BS. I know Alaska has it,with ST up there. They have had up there since 2013. I tried to follow this article but When I Click Submit it acts like it will work but just darkens the screen and stays that way. Any advice or help on what I can do or say to them to help me keep my number? TYVM

    • Bob Thompson | | Reply

      OK, I assume the ZTE is a Straight Talk phone. Did your friend already use this phone? When you say you want to use the old SIM, I assume you mean you want to use the SIM that was in the ZTE already.

      Not sure why they say your can’t transfer your number to this phone. Were you able to add this phone to your ST online account?

      • Fredrick Smith | | Reply

        You are correct on info.The ZTE is a ST phone. She used it already with the sim. And yes, I was going to try to use the sim that she had in it, but try to transfer my current number to it. I was able to add the phone to my account but not active.

        • Bob Thompson | | Reply

          My guess is they don’t want to activate the previously used SIM with a transferred number. I’ve seen them do the same thing to people with AT&T sims too. If it were me, I’d try contacting support by chat. Tell them you have that phone, but no SIM. See if they will send you a fresh Verizon SIM. With a fresh SIM, I’d bet you could activate the phone.

          Alternatively, you could contact their second tier support called Executive Resolution. You’ll find the contact info here: Problems with Straight Talk Wireless’ Verizon Network

          • Fredrick Smith | |

            The chat is who I went through for this. I will try to call them in the morning to see what I can do. TY for your help.

          • Bob Thompson | |

            I was suggesting chat but tell them you need a sim for that phone, not you want to use the old one. My guess is Executive resolution will tell you you need a new SIM to transfer your number to that phone.

  17. Chad hooper | | Reply

    Can I transfer my existing minutes from straightalk phone to a new attached go phone

    • George | | Reply

      Seriously? The phones are from competitors.

  18. Hannah | | Reply

    I have 5 accounts with straight talk. I bought a straight talk phone in WV. I bought a new phone is MS yesterday. How can I transfer remaining minutes to new phone? Customer service says I cannot do this. I don’t care about the number on my old phone. I just want my remaining balance transfered to new phone. If this cannot be resolved, I will take all 5 accounts to new cellular provider.
    Thank you.

    • Bob Thompson | | Reply

      Hi Hannah,
      You should be able to transfer your Straight Talk service from your current phone to your new phone if your new phone is eligible for the same plan as your current phone. What phone and plan are you currently using? What phone did you buy for your new phone?

  19. Dana | | Reply

    How long will my old phone stay active once i transfer to my new phone?

    • Bob Thompson | | Reply

      Anywhere from 10 minutes to several hours. I think I mentioned it in the article

  20. Trynity | | Reply

    Both of the s5s were at&t as well if it meakes a difference

  21. Trynity | | Reply

    I was hoping you could help me a bit. I currently have a samsung galaxy s5 on the 55 dollar straight talk plan. The phone is 4 years old and is trashed reguardless. So i bought a used galaxy s5 from a friend i. From what i read on the article swapping the sim card into the new phone was all that i needed to do? The new phone will reviece and send calls and texts. But my mobile data will not work on the new phone. Did i miss a step in the transfer process?

  22. Gwen | | Reply

    I see this article is about iPhone, but I have an Android related question. If I have an unlocked T-mobile Samsung s5, can i use AT&T networks with my device, or is it strictly T-Mobile only? I would hate to have to buy another device because T-Mobile service is awful where I live but AT&T works fine.

    • Bob Thompson | | Reply

      If it’s unlocked it should work on the AT&T network.

    • Bob Thompson | | Reply

      I think you typed your question in the wrong box. Want to ask again?

  23. Sara | | Reply

    Ok so simliar situation to the top, I had a hauwei pronto with sim card and it went swimming with me the other day and now doesn’t work, yaay. A friend of mine gave me a straighttalk phone he wasn’t using anymore, ZTE majesty, it doesn’t take a sim card and I’m trying to transfer my data over but when I try to add the ZTE to my account its telling me that the serial number is incorrect and I’ve put it in multiple times, basically I want to know if the reason it won’t transfer is because maybe I have to transfer to a phone that takes a sim card? My last payment was 6/27/16 and it’s saying the pronto is inactive what do I do??

    • Bob Thompson | | Reply

      Not sure which situation you are referring to but…
      The ZTE probably uses the Straight Talk Verizon network. You should be able add the phone to your account if your friend removed it from his. It might require an email to ST support.
      Once the phone is on your account, you should be able to transfer your service to it if the new phone is eligible for the plan you are currently usingr se.
      Not sure why straighttalk.com says the serial number is invalid. Did you dial *#06# to get the serial number.

      You should be able to transfer your service, from one network to the other but depending on where you live, you may not be happy with the service on the new network.

      What’s more of a concern is that straighttalk.com says your majesty is inactive. If somehow something went wrong trying to transfer, you may have some how lost your service.
      I’d try my SIM in someone else’s phone to see if it is still active. Assuming the Pronto was using ST AT&T or T-Mobile you’d need to find someone with a phone from one of those networks that uses the same size SIM card.

  24. Donna Nguyen | | Reply

    So, my friend purchased a new phone and gave me his old one. When I went to switch my service from my cheap $15 phine to this used ZTE the website stated that I couldn’t do it because either the service was still active (which its not) or it was linked to another account. How do I switch my number to this phone? Do I have to get a new sim card and register it and then switch? Please help.

    • Bob Thompson | | Reply

      Sounds like this ZTE may be on the ST Verizon network. I’d guess your friend would need to delete the phone from is straighttalk.com account and then might be able to use it. If it doesn’t work ater that, have your friens email ST and ask to remove it from his / her account.

      Keep in mind, you may need to upgrade your plan to use the ZTE, if its a smartphone.

      If both phones use SIM cards, and the SIM is the same size, you could try moving it an see if it works.

  25. Adam | | Reply

    I am currently on straight talks Byop with a iPhone 6s Plus Sim free with a AT&T SIM card. What I would like to do is transfer my service from my current Sim card to a new CDMA Verizon Sim card. How would I go about this process?

  26. tiffany | | Reply

    I did the byod a few mths back and my phone is verizon. I got a new phone but it’s att. How can I transfer my current number from my straight talk verizon phone to my new straight talk att

    • Bob Thompson | | Reply

      follow the instructions in the article 🙂

  27. Colton | | Reply

    Need help: I waited to transfer my number from my cheap phone/$30 plan to a smart phone/$45 plan until I had one day left in my old service, knowing that I have to have the unlimited plan, obviously because it cant transfer the balance of the limited plan.
    So I do it online and it asks me for the unlimited service pin. I type it in, the phone becomes active and everything works great. I didnt get a text from ST but later I did get a message saying my service ended after tomorrow. I ignored it because I know sometimes they are sent out in error.
    Well, it worked for one more day and now I have no service and ST says it has been deactivated. I dont understand how it “could take 48 hours” when it DID activate it, yet it only worked until the service end date of the OLD $30 balance. I tried the service pin again and of course it says its been used. Before I call them Im wondering if this normal???

  28. Sadie Reed' | | Reply

    Hey, so i need to get a new phone because my screen is realy cracked, its with straight talk, but its the same phone as the one i have, will i be able to switch over my minutes and everything on to it

    • Bob Thompson | | Reply

      yes. These directions should work for you.

  29. Monica | | Reply

    I am currently with Straight Talk but I want to purchase a new iPhone 6s with 64GB memory which Straight Talk doesn’t sell. If I buy one from Apple how difficult will it be to move my service from my old iPhone 5c phone to the new one?

    • Bob Thompson | | Reply

      If you are using Straight Talk’s AT&T or T-Mobile network, you just need to move the SIM card. If you are using the Straight Talk Verizon network, the new phone needs to be eligible, which it should be, you’d follow the steps on this page. Do you know which network you are using.

  30. Vicki | | Reply

    HI! I have a question, too. I transferred my old Straight Talk number to a replacement LG phone since ST is getting rid of the old phones. A representative helped me online. He did say it would take from a few hours to up to two business days. My new phone is charged and has a new SIM card in it. It says it’s fully charged, but I cannot get it to turn on. Is that because it’s not activated/transferred yet? Or is something wrong? Thanks for your input!

    • Bob Thompson | | Reply

      I’d say if the phone isn’t turning on, it’s a separate issue. I’d think the phone would turn on and say no service if its isn’t active. Is your current phone active still? I’d check the manual to make sure you are turning it on correctly too.

      • Vicki | | Reply

        Hi! Yes, the current phone is still active. I’ve turned the new phone on several times before the number was transferred. Dang. 🙁

        • Vicki | | Reply

          Okay, it just turned on. Maybe I was doing something wrong, or maybe it was a glitch. Thanks. 🙂 Now I just have to wait for the number to transfer.

  31. Craig | | Reply

    I realize this is an old thread, but my wife bought an unlocked phone that has already been used on straight talk. Since its already been used in straight talk can she just transfer the number straight over or will she have to buy an access code?

    • Bob Thompson | | Reply

      If you planning to use it with the Straight Talk AT&T or T-Mobile network, you’ll need a SIM. If it’s a Verizon LTE phone you may have trouble registering it if the phone is still associated with someone else’s account. What network do you plan to use the phone on?

      • Craig | | Reply

        Straight talk’s Verizon towers. She didn’t listen and did the auto-prompt transfer number. About an hour later the unlocked phone started working with the number of the previous owner, AND her phone is still working with her number. It’s the damndest thing I’ve ever seen. Not sure what’s going to happen but I’ll keep you posted.

        • Bob Thompson | | Reply

          I heard this before. I think you need to have the previous owner delete the inactive phone from their account before trying to use it.

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