Transferring Your Existing Straight Talk Service to a New Straight Talk Phone or SIM

Are you looking to transfer your current Straight Talk service to a new phone or SIM card? In this article, I’ll tell you what you need to do.

This article and video below were originally published in August 2016. and are still very popular in 2020. I’ve updated the article but you can still find the original below.

First, this article is for current Straight Talk customers looking to change to a new phone or SIM card. If you looking for information about how to sign up for Straight Talk, check out How To Sign Up and Use Your iPhone 6 or 6s with Straight Talk Wireless or How To Sign Up And Use Your iPhone SE With Straight Talk Wireless. Both of those articles explain what you need to know to sign up for Straight Talk.

In 2020, you have a lot of choices for prepaid wireless service. You may be able to save $100s per year and get the features you want such as Wi-Fi calling, Mobile Hotspot, and Visual Voicemail. Sound good? to learn more see, Is Straight Talk Your Best Option in 2020?

Transferring Your Current Straight Talk Service

If you want to transfer your current Straight Talk number and remaining service balance to a new phone or SIM. You have two options.

  1. Move the SIM card from your current phone to your new phone
  2. Activate your New Phone or SIM from

Before explaining these two options you need to understand how Straight Talk works. Straight Talk does not own their own cellular towers. They lease service from AT&T, Verizon, T-Mobile or Sprint. Your Straight Talk phone uses the towers from one of these four networks.

If you bought an iPhone or Galaxy phone from Straight Talk, chances are it uses the Verizon towers. If you brought your own phone (BYOP) from another carrier, you are likely uses the same towers with Straight Talk. So if you were perviously an AT&T customer and signed up for Straight Talk BYOP, your phone is likely using Straight Talk’s AT&T towers. The same for Verizon, T-Mobile, and Sprint customers.

If you don’t know which towers, your phone uses, ask Straight Talk. The easiest way to do that is visit and use the online chat feature. Here is what you should ask…
My phone number is (xxx) yyy-zzzz. Can you please tell me if my phone is using your AT&T, Verizon, or Sprint towers?

Moving Your Straight Talk SIM card to your new phone

Sometimes you can just move your SIM card from your current phone to your new phone. Your current SIM card will need to fit into your new phone and your new phone will need to be compatible with the current Straight Talk SIM card you are using. This works pretty welll with Straight Talk’s AT&T and T-Mobile SIM cards. It will also work with Straight Talk Verizon SIM cards but this can cause problems.

This is a great solution if you need to temporarily switch to a new phone. In the long term, you are better off properly activating your new phone or SIM card. To read all the annoying details of moving your Straight Talk SIM card, see Moving Your Straight Talk SIM Card To Your New Phone. I’ll tell you now that just moving a SSIM card has caused some people a lot of pain.

Activating Your Ne Straight Talk phone

I’m updating this section for 2020 because I think this a lot simpler way to transfer your service to your new phone than the old way I described.

If you bought your phone from Straight Talk or Walmart, the phone should already lnclude a SIM card. If you are signing up for Bring Your Own Phone (BYOP) or Keep Your Own Phone (BYOP, you’ll need a SIM card. You can order one from for $1. Order the SIM card for the network you want to use AND is compatible with your new phone. Note, if you want to use Straight Talk’s Verizon towers, you’ll need to check the phone’s serial number (MEID or IMEI) on to make sure the phone is compatible (eligible).

I haven’t checked Walmart recently, I do not think you can buy just the SIM in the store. They only had kits with both a plan card and a SIM and if you did the math you were paying about $10 for the SIM card.

  1. If you don’t already have one, create an account for your current phone on
  2. Verify you can log into your account, and then log out
  3. From, choose Activate
  4. Choose the Straight Talk Phone or BYOP option
  5. Choose I have a SIM card
  6. enter your SIM card number, accept the terms of service, and continue

If you are using a Straight Talk Verizon SIM card, you may need to enter your phone’s MEID or IMEI,
After this, you will eventually be asked if you want a new phone number or to transfer your existing phone number. Choose the option to transfer your current number. After that, Straight talk will realize you are a current customer looking to transfer your service.

Below is my original article and video….

Transferring Your Service From

If you are unable to move your SIM card from your current phone to your new phone then you’ll need to transfer your service online from

Creating Your Straight Talk Account

To transfer your service using, you’ll need an account. If you don’t already have one, now is the time to set one up. Once you have created your account, you’ll see your current phone listed as an Active Device. Later you’ll be able to transfer your phone number and remaining service balance to your new phone or SIM. You could probably create your account during the transfer process, but I think its better to do it beforehand.

Your New Phone or SIM card

If you are planning to transfer your Straight Talk service, you’ll need a either a new phone, a new SIM card, or possibly both. If you bought your new phone from or from Walmart everything you need is in the box.

If you got your new phone somewhere else, you’ll need to by a SIM card for your phone. SIM cards come in three sizes, Standard, Micro, and nano you’ll need the right size SIM card for your phone. You’ll also need to make sure that you order the SIM card for the Straight Talk network you want to use. (AT&T, Verizon, or T-Mobile). Make sure your new phone is compatible with the Straight Talk network you want to use.

Want to order a the SIM or Activation Kit?
Click here to order online from

Not sure how to order? See my article and video showing you exactly what to do.
Click Ordering a Straight Talk SIM Card Or Bring Your Own Phone Activation Kit

Your Phone Number and Service Balance

You can transfer your phone number to your new phone and your remaining service balance as long as your new phone is eligible for your current plan. If you are using Straight Talk’s $30 plan you will not be able to transfer your remaining service balance to a smartphone or BYOP phone. Your phone number will transfer, but you’ll need to purchase a new service plan for your new phone.

The last time I transferred my Straight Talk service to a new SIM card, it took only a minute before the new SIM was active. Straight Talk claims the process can take up to 48 hours so make sure you plan your transfer accordingly.

Transferring Your Service

Now, I’m going to show you how to transfer your Straight Talk service. I am currently using Straight Talk’s AT&T network with my iPhone 6s with the $45 BYOP plan. I’m going to transfer my service to a new Straight Talk AT&T nano SIM. When I am done, I’m going to use that SIM in the same iPhone 6s. For most people, when you transfer your service you’ll be transferring your service to a new Straight Talk phone or a BYOP SIM card. If your transferring to a new SIM card, it would usually be a different size SIM or for a different network, otherwise you would just move your SIM.

  1. Go to
  2. From the menu, Click Activation
  3. Under Bring Your Own Phone or Devices, Click Activate
  4. Under I HAVE A SIM CARD, Click Select
  5. Under Enter your SIM card number here, type in your SIM card number. Click Continue
  6. Under KEEP MY NUMBER, click Select
  7. Under Please enter the phone number you want to keep here, type in your phone number, Click Continue
  8. Under We noticed that you are currently an active Straight Talk customer. To continue with this process, please log into your account., Log in with your account
  9. Under Information About Your New Device, Make sure your SIM number is correct. The first 5 digits may be missing. That’s OK
  10. Under Information About Your New Device, Enter a nickname for your new phone or SIM if you want
  11. Under Information About Your Current Device, check the button to the left of your current phone.
  12. When ready, Click Submit


  1. Rachel | |

    Someone stole my current straight talk iphone that I had jus purchased a 45 dollar card for can i transfer everything without the old sims card?

    • Bob Thompson | |

      Yes. If you have an online account you should be able to do it yourself. You really don’t need to have your current phone / SIM at hand to do this. If you don’t have an online account, you might need to call Straight Talk for help.

  2. Jeremiah | |

    Need a way to transfer refill card to a different sim card help please..

    • Bob Thompson | |

      I don’t think you can. You’ll have to call them and ask. If both SIM cards are on the same account and you put it on the wrong SIM they might do it for you. I don’t know for sure.

  3. Tazzmyn | |

    I was just wondering, what would I need to do if the phone i’m transferring my number to is an unlocked phone?

    • Tazzmyn | |

      I already have straight talk service on my current phone, I was just wondering how would I go about transferring my number and straight talk service to that unlocked phone

      • Bob Thompson | |

        read the article

    • Bob Thompson | |

      read the article

  4. Mitch Plunkett | |

    How can I transfer my service from my galaxy E5 to another phone.Is there a simple card in the Galaxy E5?

    • Bob Thompson | |

      This would depend on which phone and which ST network you are using?

  5. ruth | |

    I want to activate just the sim from my byop kit but they keep askin for a phone serial number, what can i do to get around that??

    • Bob Thompson | |

      You cannot do that for the Verizon sim, only the att or tmobile sim. Which sim are you using.

      To use Verizon your phone needs to be eligible. You’ll register your phone by the serial number and then a to ate the sim

  6. Cat | |

    I had a used AT&T iPhone 4 and I have just purchased a brand new unlocked iPhone 6 Plus directly from the Apple store. Luckily for me the new unlocked iPhones can be use by ANY carrier (that’s what was told to me from an Apple employee). I want to use a Verizon SIM card instead of AT&T this time and I went through their questions to see if my phone was compatible and it is.

    I’ve contacted customer service several times but can’t fine a single person that can help. I would like to know if I can transfer my number without losing the rest of my year pre paid service AND keep my number.

    There is a 5 day Free trail. Is there a reason for this trial? There is no information on the website and out of 5 customer service reps I still do not have an answer. I was told if I transfer from AT&T to Verizon I lose my number that I’ve had for 15 YEARS and the 7 months still on my yearly pre paid service.

    Now I’m afraid to even register my new phone. Please help!

    • Bob Thompson | |

      You should be able to do what you are asking. Carefully read my article.
      You can transfer your phone number, and in most cases, your remaining service balance to your new phone. Your balance will transfer as long as your new phone is eligible for your current plan. So if you are using the $45 Unlimited Plan and transferring to a new phone you should be fine. However if you are trying to move a $30 All You Need plan to a phone you’ll need to change to a $45 or $55 Monthly plan and your balance will not transfer.

      Read Ordering a Straight Talk SIM Card Or Bring Your Own Phone Activation Kit. Watch my video for the verizon SIM. That 5 day trial thing is new. I’d avoid it for now. Did you click that button? Don’t.

      I’d say watch my video. Then buy the SIM and CDMA activation kit for the nano SIM. It’s 99 cents. It should include the network access code, so it should be cheaper in the end than the promise of the pre SIM.

      I can’t guarantee you won’t lose your number. Every once in a while someone claims they did. It’s rare. And if you do you just need to contact the executive resolution deptartment and they should be able to restore it for you.

      So read my articles, watch the video, let me know if you have any questions.

      Based on your email address, do you work for the company that sells the cool gear? Just wonderin..

      • Cat | |

        Thank you for your help! I haven’t transferred anything yet. Not sure it I can bypass the 5 day free trail. I’m still on the fence btwn ST Verizon or ST AT&T.

        I ordered BOTH nano SIM card kits and they will arrive next week. I guess I’ll make my decision then.

        I don’t use much data except for gps and the occasional google search. If I ever needed to steam anything I have Optimum which has free wifi hotspots for customers all over the city or I use the wifi at home and work.

        I’ve just done 4 speed test on my AT&T iphone 4 on 3G and the average was less than 2Mbps (download), 0.70Mbps (upload) and 99ms (ping). So……I’m thinking both would be better than what I’m getting now since I’ve upgraded my iphone from the 4 to the 6s plus. I think it’s the phone that’s creating these results.

        Again, thank you for your help with my question. It’s too bad I couldn’t get a straight answer from the robots at customer service. I’ve had ST for over 5 yrs and never needed customer service until now. People always complained about ST and NOW I understand why. They couldn’t answer a simple question.

        On a side note… I do not work for that company, I just live by that saying lol

        • Bob Thompson | |

          it’s an interesting email address so I asked…. Those speeds on AT&T are slow. They would be faster on a 4s, and much faster on an iPhone 5 or later that supports 4G LTE. Be aware that the speed on the ST Verizon network is limited to 5Mbps.

          That said, you know if you don’t use that much data. You might be better off with a less expensive service. If you don’t need a lot of minutes, tracfone can be a better deal. If you need unlimited talk, you might want to look for a plan that has between 500MB and 1GB of high speed data a month for better for between $30 to $35 a month.

          • Cat | |

            I’ve just received the ST Verizon SIM card in the mail this morning. It’s just the SIM card that was sent by customer service with no Network Access Code.

            I wanted to know if I should activated it and try it out for a while. If I don’t like it, can I just use the ST AT&T SIM card? Or once I use a SIM card with a phone I have to stick with it?

            I’ve been with ST for 5 yrs and have never used anything but the AT&T SIM card from day one of receiving the iPhone 4 so I don’t know how switching SIMS works.

            I would rather stay with the 5 GB only because I think with this new phone I’d use it more for other things that require data usage. It’s a bigger screen and I won’t have to grab my iPad to check something out. At least that’s what I think anyways, not sure if it’ll happen.

          • Bob Thompson | |

            You should be able to use phone on either network. You should be able to try it with the Verizon SIM. I think they will make you pay for the network access code now, i think $7. If you don’t like it you can transfer service to the Straight Talk AT&T network. You should be able to go from the AT&T network to the Verizon network too. Keep in mind the speeds on the Verizon network are limited to 5Mbps. In my areas I see between 10Mbps to 50Mbps on the AT&T network.

            Good luck with the transfer.

        • Bob Thompson | |

          How long did it take for you to get the free Verizon SIM. I ordered one a week ago and it never came. Have you signed up for the ST Verizon network yet? Did you have to pay for the network access code?

          • Cat | |

            I ordered the SIM on a Wednesday and it arrived 2 days later on Friday. Luckily I chatted with them online because apparently my address was never entered. Although I went through my signed in acct. I was told they never received it.

            I decided to go with AT&T after your information about speeds on Verizon vs AT&T. Still waiting for my AT&T SIM card. It should be arriving on Wednesday of this week.

          • Bob Thompson | |

            Thanks for the reply. I appreciate it.

  7. Rebecca Brannon | |

    My phone is not compatible for straight talk so in detail what would I need to buy and then do to make it work? Sorry but I’m not so smart on all this phone stuff.driving me crazy I have a HTC desire 626 please help

    • Bob Thompson | |

      If you phone is from Verizon and you want to use it on Straight Talk’s Verizon network, the phone has to be eligible. If it’s not eligibe, you can’t use it.
      See Checking If You Can Use Your Verizon Smartphone with Straight Talk Wireless. If your phone is still on contract, it won’t be eligible. So if you pay it off, the phone may then be eligible.

      Your phone may also be eligible for Verizon Prepaid. Signing Up For Verizon Prepaid Wireless

      Your phone might work with Straight Talk’s AT&T network, both AT&T and Verizon sell the 626 I can’t tell if it is the same model however. Is the Straight Talk AT&T network an option for you.

  8. Owen | |

    I have the iPhone 5s and I transferred my number from Verizon and the only thing not working is the data idk why I need help

  9. Ahmad | |

    I need my service access code

    • Bob Thompson | |

      It wanted you to enter an new service plan pin?

    • Bob Thompson | |

      not sure what you are asking

  10. Ronald Hays | |

    Why can’t I use the sim out of my old fone for new fone if it still has time on it. Why hvta buy a new one

    • Bob Thompson | |

      This first section of the article titled moving your SIM card describes the cases were you can move your sim. Take a look at the article again.

  11. Elizabeth | |

    Can I just take my CDMA sim out of my current phone and put it in another phone since my phone is tore up and not working. I have another Verizon phone and I use the BYOB service through straight talk what do I need to do to get the other phone to work??

    • Bob Thompson | |

      You could try it and it might even work but Straight Talk doesn’t want you to do this. They want you to register the MEID of your new phone on their network. I don’t know but their could be some issues moving the SIM. What Straight Talk wants you to do is transfer your service.
      You’d follow the steps in the article, they probably want you to buy a new SIM too.

      I am working to improve this article on smartphonematters. Take a look at it again and tell me if you can follow it. Let me know whats not clear.

  12. Ryan luzier | |

    I have a Verizon prepaid phone and than I changed it to straight talk with being ur own phone had to take Verizon chip out and put the straight talk chip in and now I don’t like straight talks service and I want my nuber to go back to verizon can I do this plz help

    • Bob Thompson | |

      You should be able to do this. You need to sign up for Verizon prepaid and transfer your number back. Contact ST support ask them for your account number and account pin you’ll need that to transfer your number back. My guess is you’ll need to buy a new Verizon SIM card. Visit
      and use the live chat feature. I am sure they can help you with this.

    • Jennifer | |

      I have a verizon phone i am wanting to transfer to straight talk. May i ask why you don’t like it on straight talk now?

      • Bob Thompson | |

        I can’t speak for Ryan. But some people love Straight Talk, and others have issues and want to use a different wireless company. Tell me what type of phone you have, and if you like I can help you understand some of the issues. When Straight Talk works its an excellent value, for others there better options.

        • Jeff | |

          I was with Verizon and had a IPhone 5s. I switched to BYOP to Straight Talk. I’ve had Straight Talk for 5 months. It works flawless. No issues. I live in NC and cannot tell any difference between Verizon or Steaight Talk well, with one exception, I’m saving $77 a month with Straight Talk

  13. Lilly | |

    I have switched my service from my iPhone 6s plus to a galaxy note 5 and I can’t get on the Internet

  14. Autum | |

    I am currently using a Verizon LTE phone and service. Tonight my disconnection will go through. Do I need to buy a whole new SIM card for straight talk or can I put the service on this phone and sim?

    • Bob Thompson | |

      You should need a Network Access Code and a new SIM. When you transfer your service you check the MEID of your phone to see if it is eligible. Then you use the network access code to register the phone with Straight Talk and transfer your service and activate the new SIM. What steps have you done so far?

      • Autum | |

        I haven’t done any of them yet

      • Autum | |

        Except to see if it’s eligible which it is.

        • Bob Thompson | |

          Hi Autum,
          If your phone is eligible, then you’ll need to get a CMDA LTE SIM and network access code and sign up for Straight Talk. If you want to keep your current phone number that you are currently using with Verizon you can do that if you keep the phone active. When you transfer your number your account with Verizon will be terminated. Cancel it beforehand and moving your number may not be possible.

  15. Jax | |

    Having some issues. I have a week left on my old sim (ST TMOBILE) and I wanted to switch to the ATT network and ST just sent me that SIM. I popped it in my phone and go through the steps you listed and after you click submit it takes me to a screen to enter a “Service Pin”. I luckily went to Walmart today and bought a new card with a Service Pin. It’s the Unlimited Talk, Text, Data for $45/month and it’s not being accepted. I can’t get past that screen. I’m sure I could just activate it separately but I’d like to keep my phone number and transfer. Any ideas?

    • Bob Thompson | |

      Hmm, I’d call straight talk ASAP and have them complete the transfer.

  16. Dustin Snellings | |

    I just transferred my account to an Amazon Fire phone. The calling and texting are functional. I pay for the unlimited everything for a month, every month. After switching everything over I am not able to use the Internet on this device. In this case, what do I do to be able to use the Internet capabilities, even when the data is turning on in the settings?

    • Bob Thompson | |

      Did you set up the APN in your settings?

  17. Crystal Lowery | |

    Do you have to have a new sim to transfer from one straight talk Phone to another straight talk phone

    • Bob Thompson | |

      I think so yes. I never tried it with an used one and don’t think it will work.

  18. Jessica | |

    I just purchased a new straighttalk phone. Can I transfer all of my contacts by just putting the old SIM card into the new phone? Are there additional steps beyond just putting the card into the new phone?

    • Bob Thompson | |

      you should be able to if you can copy them to the sim in your old phone.

  19. Ben Feller | |

    How long does it take to transfer a number from Verizon? I was told it could take up to 2 business days.

    • Bob Thompson | |

      If your are a Verizon customer and switching to Straight Talk it could take 2 days or more if there is a problem. Sometimes the transfers go through quickly other times people have problems.
      You won’t know until you try. I recommend doing it when you have some downtime, and could go without your phone for a while. I think most go through in a few hours, I only usually hear about it from readers the when it takes longer.

    • Marty | |

      If i’m currently using a droid razor on straight talk. Can I still use the same sim card in my new note 3 for straight talk. The note is unlocked.

  20. Shawn | |

    I’ve been on a Straight talk plan for a couple years with a phone I bought for the plan. The phone is acting up and I will be getting a new one tomorrow. Can I just buy the phone and xfer my existing number and such or do I need to purchase an activation kit again?

    • Bob Thompson | |

      If your buying a Straight Talk phone you should have everything you need to transfer. If your using a BYOP phone, you may need a SIM, network access code, or both. If your on the $45 plan your remaining balance show transfer.

      • Judy | |

        Tonight, I bought a new galaxy to replace my old one, I did the whole transfer phone number thing around 11:00 and it still hasn’t went through. It canceled both accounts, and now one is active but when I turn it off and turn it back on, nothing happens. The same goes for my boyfriend, as he bought a new phone too, and the same exact thing is happening to him. Please help.

        • Bob Thompson | |

          I sent you an email..

  21. Andi | |

    Hi I currently have a cdma Moto E 1rst gen that has an active account with straight talk. i am fixing to buy a new iphone 6 plus thats gsm unlocked along with an at&t nano sim card from straight talk. I just wanted to know if it would cost me anything to get it working with the same active account, I have like 4 45$ dollars monthly unlimited cards on this account and i do not want to lose my money during this process.

    • Bob Thompson | |

      Your when you transfer your service your balance should transfer as well. If you really concerned about this, you can get your new phone and nano SIM card then call Straight Talk to do the transfer for you. You may be on the phone for a while waiting for help.
      I’ve done this once or twice without a problem. I don’t recall anyone here ever telling me they lost their balance.

  22. Jerry Stroud | |

    I have a Blu life one x and I could not transfer my services over from my old phone. My old phone had 3g but not a nano sim. I brought one but it wont let me ativate it. says theirs an error. I called support and they said a new sim is on the way. is there anything else that could be wrong with my phone for the transfer to not go through?

    • Bob Thompson | |

      Its always possible that there is a problem with the phone or the SIM. If you are using the ST ATT or ST TMobile SIM you would transfer your service from your current 3G phone to the SIM, then put the SIM in the phone. Did you do this? is your current 3G phone still active?

  23. Eli | |

    I currently have straight talk service over att network with an alcatel onetouch idol 3. I recently purchased a nexus 6p. I have a new nano sim coming in that I was going to use for the new phone and to switch my service from my current phone. In the event that I return the nexus, will i be able to reactivate my idol 3?

    • Bob Thompson | |

      To use the Nexus 6P, you’ll need to transfer your service to a nano SIM. If you do that, you can move the SIM back into the Alcatel with a SIM adapter. The Smartphonematters SIM Adapter Guide.

      Or, you can transfer your service to a new SIM, whatever size the Alcatel uses again. I don’t think you’ll be able to transfer it back to the old SIM.

  24. chemire | |

    Can I just buy a new straight talk and put the sims in it from my old straight talk phone and will it work without calling or activating it just switching your sims like att

    • Bob Thompson | |

      Hi chemise.
      If both phones use the straight talk att network and use the same size SIM cards it should work. If not you need to transfer your service from the current phone to the new phone. Its not too hard do to and usually doesn’t that too long. Assuming both phones can use the same plan your balance with transfer too.

      Try moving the sim first if it’s possible.
      Your Existing Straight Talk Service to a New Straight Talk Phone or SIM

      • chemire | |

        Thanks so much

  25. Danielle | |

    I just transferred my straight talk service from one phone to another which is AT&T phone. I have entered my sim and the internet is working but my old phone is still receiving the text msgs and phone calls. How do I change this?

    • Bob Thompson | |

      It sounds like your new phone is active but your number hasn’t transferred yet or you activated the new SIM with a new number. Can you make a call from the new phone? Call another phone from it. Does it show your phone number or a different one. when you log into your online Straight Talk account, how many phones does it show you?

    • Bob Thompson | |

      Is that a question?

  26. Chris | |

    Worked perfect. Thank you!

    • Bob Thompson | |

      Glad to hear it

  27. Kassidy Daniels | |

    Okay so I just bought a straight talk iPhone 4. I am wanting to transfer my number to my new iPhone. How would I do that?

    • Bob Thompson | |

      Hi kassidy,
      The article you commented on describes how to do this? Did you have a specific question?

  28. Dusty Schaeffer | |

    I currently have a StraightTalk phone that is not a smart phone which uses autorefill. I just purchased a Samsung Galaxy S6. Should I attempt to transfer my service from the not-smart phone to the S6? Would that even work?

    • Bob Thompson | |

      If the phone has a sim, you can try it in your S6 and see if it works. You can transfer your service from your current phone to the S6, but if you are not aLready using a $45 a month plan with data me guess is you will lose your remaining balance and be asked for 45 up front. You’ll be able to keep your number though.

      Do you want to keep your number?

  29. Violet | |

    Hi, so I bought a lg sunrise phone and I returned it and told the worker at Walmart that I’m transferring it to a galaxy s4, and at that time he did not say I need an active phone to transfer it until after he returned it and now I am stuck with a new number and I had to buy another 45$ unlimited plan, and now I can’t transfer my card from inactive phone to my new one? Or is my card from the inactive on long gone? Or can I even get the number I had to the new on?

  30. Craig | |

    Alright so i’m lost for options on how to deal with these people so maybe you can enlighten me on to what has happened to me. Last month I used a Straight Talk service card as i normally do however something went wrong and instead of my regular service. I got nothing but the throttled data speeds you get only once you go through your allotted 3 GB (now 5 i guess). So i went back and forth with them in some email chains and was told it must be a problem with my SIM card or Device. SO here we are 1 month later. New Device didn’t help, New SIM card transferred into my old device didn’t help. Putting the new SIM card into another Straight Talk device didn’t help. No matter what i do it seems my account is somehow now unable to receive their Data plans without it automatically being throttled to 2G unable to even load a simple website.

    What am i supposed to do here? Nothing customer service has told me has worked, they consistently tell me this is a problem on my end but i have literally changed everything on my end but just starting a whole new account and new number.

    • Bob Thompson | |

      Hi Craig,
      What type of phone do you have and which Straight Talk network are you using?

      • Craig | |

        So I have a Sony Xperia that I have used for 2 years now and I also have a LG Straight Talk phone I just got to test my sim card. Which I was told to put my sim card in another straight talk phone to see if the device was the issue and it was not.

        I’m on their at&t network

  31. Bev Boone | |

    I’ve already done those things and all they tell me to do is take my battery in and out, turn the phone on and off etc.. i thought maybe i could get more help here. Thanks anyway though Bob. You were more helpful than whoever i have been speaking with on the phone.

    • Bob Thompson | |

      Did they tell you a transfer is in process? or that it was already done?

      • Bev Boone | |

        Two weeks ago when i called repeatedly I was told that the transfer was in process, however on the website login page they have my new phone listed as already working.

  32. Bev Boone | |

    I recently purchased a new straight talk phone, i wanted to transfer my number and info to the new phone since i’ already with straight talk. it has been two weeks now and it still hasn’t transferred any information. Now my internet does not work unless i am connected to wifi. what is the problem?

    • Bob Thompson | |

      Sounds like you didn’t complete the transfer correctly. When you log into your Straight Talk account does it show your old phone / sim as inactive and the new one as active?

      • Bev Boone | |

        It shows my old phone as inactive…this is the one that is working. and it shows my new phone as active…and it’s not working yet.

        • Bob Thompson | |

          Check to see if there is a link to complete activation. The transfer shouldn’t really take longer than a day. What phone are you using?

          • Bev Boone | |

            I’m using the Samsung Galaxy Core Prime

          • Bev Boone | |

            And I also did not see a link either

          • Bob Thompson | |

            Sounds like the transfer did not go through or didn’t complete. Either try doing the transfer again or call Straight Talk support.

  33. Williamlockett | |

    Yes my straight talk talk was on yesterday deactivated now I transferred service from old phone with a new straight talk phone with new service card in place.

    • Bob Thompson | |

      Great, so its all working right?

  34. Diane higginbotham | |

    Transfered my son straight talk number to a new straight talk phone and cant receive phone calls in or text whats the problem

    • Bob Thompson | |

      Not really enough details for me to say. Can he make calls out? Do they show as coming from his number? What type of phone?

  35. CJ | |

    Bought a new straight talk phone to transfer my service to. Instructions said to move old SIM card to new phone but they are not the same size. No instructions on what to do if they are not. What do I do next?

    • Bob Thompson | |

      I’d recommend you order the correct size sim from straight talk and transfer your service to it. Alternatively, if the current sim is too big for you phone you can cut it. If it is too small you can buy a cheap adapter on amazon. Getting a new sim is the better option.

      • CJ | |

        I had never heard of that,cutting down a SIM, so I looked it up and I see it is a thing. It is a big thing. Tons of people do it. But if you dork it up then it is a bad thing. So I will call and see about a new micro and how to get my service transferred to it. Thanks

        • Bob Thompson | |

          Apple drove the market in introducing the Micro SIM and nano SIM. For a while it was hard to get the correct size SIM for some carriers. So people started cutting SIMs. I have some articles and videos on cutting SIMs. With a SIM cutter, its pretty hard to screw up. Requires a little more effort with a scissor. Some people still do it. I usually recommend just ordering the correct size SIM.

          This article describes how to transfer your service. Transferring Your Existing Straight Talk Service to a New Straight Talk Phone or SIM

          • CJ | |

            Thanks, today I actually just logged in to my account and opened a chat box with a service rep. and she had the service transferred over to the SIM in new phone in 5 minutes. I was thrilled! Learned a lot in the process though. You hear lots of horror stories about their customer service but it was fast and painless. Thanks Bob!

          • Bob Thompson | |

            Nice to hear. Glad its working!

  36. Sara | |

    So my mom has a Galaxy S4 on the straight talk network. She is buying me a new phone and wants to switch her service to my Galaxy S4 because her screen is broken. Can she just insert the SIM card she has in her phone to the slot in the phone I have(once my number is transferred off) and it work correctly?

    • Bob Thompson | |

      Hi Sara,
      That should work if both phones were using the Straight Talk AT&T or T-Mobile network. Do you know if that is the case?

      • Sara | |

        The phone she is using is on the straight talk network… But I think it’s the Verizon, not the T-Mobile or AT&T. But the phone I have is connected with a Verizon contract, would that cause a problem with switching it? When I bought the phone I’m using it was an unlocked phone so I didn’t know if putting my contract on it would lock it up again. But they are the same model and everything.

        • Bob Thompson | |

          1.You’ll need to check the IMEI of your S4 to see if it is eligible for use on the Straight Talk network. To find out if your phone is eligible for Straight Talk’s Verizon network, see Checking If You Can Use Your Verizon Smartphone with Straight Talk Wireless. If it is eligible then..
          2. You would need to pay off your contract or ETF on the phone
          3. Transfer your Verizon service from your S4 to your new phone.
          4. Register your Verizon S4 on the ST network, using your mothers account. You’ll need to buy a ST network access code.
          5. Then transfer the service from her S4 to your S4. She might need a new SIM. (the article you commented on)

          Note, moving her SIM into your phone might actually just work. But your not supposed to do that with phones on the Verizon network. and there could be side effects.

  37. Alyssa | |

    Hi. My straight talk phone broke today. I still have almost a whole month of service left. I have another straight talk phone that works. I called straight talk customer service and asked them to transfer my phone number and service from the broken phone to the one that isn’t broken. Before I asked to transfer the number when I tried to make a call it would say your phone is deactivated. After i asked for the transfer when I try to make a call it says welcome to verizon wireless. I called straight talk customer service again and they saod it could take hours. Do you think it will end up working?

    • Bob Thompson | |

      It should work.
      Do you have an online straight talk account? If so log in, does it show the old phone active and the brown phone as inactive?

  38. Kai | |

    Have a Wal-Mart family mobile phone thru T-Mobile was told to use the T-Mobile SIM to port my Verizon phone number but when I turn on the family mobile phone it says there is no SIM and when I use the byop site it says to use an AT&T SIM but I was told by st to use the t-mobile one. Would I be able to switch the port to a different SIM while the port is still in progress?

    • Bob Thompson | |

      Hi Kai,
      You should be able to port your Verizon phone number to any service. If you phone displays No SIM it’s probably not recoginizing the SIM card at all, otherwise it would say, no service, not no SIM. At this point I am a little confused because I don’t know what type of phone you have. Family Mobile only uses the T-Mobile network, so I don’t know what you mean by the BYOP site told you to use the ATT SIM. Are you trying to port from Family Mobile to Straight Talk?

  39. Char | |

    My phone which was a NokiaE5-00 got ran over my question is I have ordered off Amazon a new one because Straight Talk don’t have the phone anymore…I have my sims card it looks fine…can anyone tell me if I can activate the new phone with my old sims card installed in it?

    • Bob Thompson | |

      If it fits, it should work. My guess is the E5 used a full size sim and the fire phone uses a micro SIM, so it won’t fit. if it doesn’t fit, you’ll need to transfer your number to a new SIM, and upgrade to the $45 a month plan if you aren’t already on that plan.

      • Char | |

        What do you mean a fire phone, sorry I’m not real smart on all this….I thought the phone I ordered will be the same one I had…both says NokiaE5-00

        • Bob Thompson | |

          Oh.. sorry, I thought you were moving from an E5 to an Amazon Fire phone. Moving from E5 to E5, you should just be ale to move the SIM. Just make sure the new E5 uses the same network. That is, if your using Straight Talk ATT, the new E5 should say it’s ATT compatible.

  40. Jeremy | |

    I bought a Verizon iPhone 6 from a friend who was using it on straighttalk and when I followed the steps for Verizon transfer setting it said my number was in progress to be activated but it transferred his number from his current sim to my new SIM card instead of my old number to my new sim card What should I do?

    Yes I was logged into my account
    Yes I transferred from my number

    • Bob Thompson | |

      That sounds a bit problematic.
      Are you using it with Straight Talk’s Verizon network or their ATT network? was he using the ST verizon network, or the ATT network.
      What happened to your phone number? is it still active?

  41. Nicole | |

    So Bob lets see if you can answer my question. It is bad when my 10yr old has a iphone and i am using a trac phone!! So im taking his phone we both have active straight talk phones and service i just want to switch with him. How do i do it?

    • Bob Thompson | |

      Hi Nichole,
      That is going to by one unhappy 10 year old?
      Swapping phones will depend on which straight talk network you are on. what network is the iPhone using? What network is the tracfone using? The choices are att, tmobile, Verizon or sprint. If your not sure just say so.
      Is each phone using a SIM card? And finally what models are the phones?

  42. Mark | |

    I bought a new phone since my straighttalk phone would not allow updates. I went through to transfer. Now my new phone won’t show on my login although this is where I set it up, so I can’t add airtime online. I put in my phone info and an error comes up that the phone is registered to another account. Called straighttalk and they are terrible to work with, definitely overseas. Any ideas how to get my new phone number to show on my login?

  43. Bradley | |

    I bought a galaxy core prime(CDMA but has an LTE “sim” in it) directly from Walmart/ST and it’s lte-v or verizon lte towers as it has the red usa map on the box. I want to stay on verizon LTE towers through ST. I bought an unlocked Galaxy S4 Verizon version SCH-i545 cheap and am looking to switch it out in my ST account. Is is possible to just move the LTE CDMA sim from my core prime for activation with ST? Or will I need to get the LTE/CDMA kit from ST? Kind of alarming to do this since I don’t have any other phone and I use it for work constantly. The ST LTE-CDMA kit is $1 with free pickup at Walmart so not a big deal.

  44. Brandie | |

    I have auto draft on my phone bill with straight talk. I no longer want the phone anymore and have upgraded to another phone service. My bill has already been taking out for the month of August so my account is active. I am wanting to sell my straight talk phone to a friend. How do i go about doing this with my phone still active?

    • Bob Thompson | |

      Hi Brandie,
      Thats a good question. I don’t know. There isn’t a option in the Straight Talk online web site to cancel an active phone.

      I’d log in and cancel autopay. If you transferred your phone number to the new service, the phone should no longer be active. If you got a new number and your phone is active with the old number you might want to call them and ask them to cancel it. If your friend wants to use Straight Talk, call them and have them assign you him / her a new number and give them the phone with the remaining balance on it.

      Get them to buy you lunch or dinner for the free service. 🙂

  45. Aidee | |

    hello I want to transfer my current active number to my old phone because my screen is broken and I cant see anything but every time I submit my transfer it says my old phone is associated with another account or is already active and its not what can I do?

    • Bob Thompson | |

      Hi Addiee,
      Do you have a STraight talk online account? Do you see your old phone listed in there as inactive? Did you have another account you used for this phone?

  46. Gracie | |

    Hello, I have a Motorola phone and the service is Straight Talk. We’ll, I recently got an iPhone but the service is through Verizon. I was wondering if it is possible to transfer my service with the same phone number from my Motorola phone to the iphone.

  47. Tori | |

    I wanted to know if you knew how I could transfer my old straighttalk plan to a nee phone. I activated a Verizon iPhone under straight talk a few months back and it was so difficult. They sent me the wrong sims five times and it took almost a month and a half to activate my phone. I recently broke that phone and bought another phone(the same phone I had before.) I popped my SIM card into my new phone and everything worked fine. My question is, when I go to refill can I just put my old phones information in and it’ll still work. Or do I have to go through the process of transferring the new phone over? Seems to me that as long as the SIM card is active it should work.?

    • Bob Thompson | |

      Hi Tori,
      I don’t know. If I were you I’d think I’d try to refill online from my straight talk account and see how it goes.

      You have hit a gray area. When you use a phone on the verizon network, you are supposed to register the MEID on their network. But many people have found that when you move the SIM to a new device that supports the Verizon network everything works fine.

      I’m sure straight talk would tell you you need to buy a network access code, register the new phone on their network (if it’s even eligible) and then transfer your service to the new phone. My bet would be then they would deactivate your verizon LTE sim and expect you to get a new one. And you might once again face the same difficulties.

      how do you refill? credit card? prepaid card? using the web site or over the phone? do you log into an account on the the ST website?


  48. Heather | |

    So I called straight talk and switched my service to another Straight talk phone and they had to switch the number and the service to the other phone, they said it could take up to 1-4 hours, why would it take that long? is there anyway I could help this process along? and how will I know the process is complete?

    • Bob Thompson | |

      Hi Heather,
      You’ll know when its done when your current phone stops working and the new one starts. I’d also recommend logging in to your account on the Straight Talk website. You should be able to see the status of your two phones. I think once I needed to click a button or link to complete activating the new phone.

      • Jerry | |

        Well I transferred my number from one straight talk phone to the other on the ST website lastnight! Its been almost 24 hours and Both the New and the Old phones are Not working!! I’ve been on the phone with them throughout the day and those Dummies working there are Clueless morons! I have a Business using my phone and probably lost calls today, all day from potential customers! They said they are Porting my number…..but again it’s just a number transfer from one ST phone to another one! I will be quitting these idiots when this is all fixed…hopefully. Then I will have my number ported to a different co. Been with ST for over 6 years too!

  49. John | |

    I have been trying to use my Straighttalk acct to transfer an existing att gsm ST # to a Galaxy s ST CDMA phone. The new phone was previously my daughters before sh upgraded. I get an error stating the Galaxy S is still attached to a different acct. I did a factory reset but my daughters phone # is still in the phone settings. How do I release her # so I can activate this phone with my #.
    Thanks ahead

    • Bob Thompson | |

      Hi john,
      I am not sure. Is her phone part of your online account or does she have a separate account? I think you would need to delete it from her online account so that you could add it to yours. Her phone number should be associated with her upgraded phone.
      Or are all the phones in your online account?

      • John | |

        She says she never opened an acct. online. It appears to be in the system. I like Straighttalk except it is difficult to talk to a tech support person. It seems to be all automated. I was thinking there might be a process to edit the # within the phone.

        • Bob Thompson | |

          Hi John,
          If you contact Straight Talk support they might be able to help you. You can contact them by phone or online chat. It may take a while to speak to an agent and get help. If you go this route and it is helpful, try getting it escalated to Tier 2 support which may lead to better results.

          If you want to try and resolve the issue yourself, which is what I’d do first. You could try this. Create an account online for your daughter. From the Straight Talk website.

          Click Continue under New user to create a new account. Enter your daughter’s phone number and create the account. When you log in, you will see her current phone as active. I am betting you will also see her old phone as inactive. At that point, there is a link to remove the inactive device from the account. At that point, I’d bet you could transfer your service to the phone from your account. I can’t guarantee this will work, but it should only take a few minutes to try.

          Let me know how it goes.

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